Posts Tagged ‘ Which? ’

Which? – less than fair to travel

Aug 7th, 2021 | By

This blunder hasn’t helped its reputation in the travel industry

Finding effective travel insurance policies

Jun 16th, 2021 | By

Most travel insurance policies fail to give full protections from problems caused by coronavirus.

He’s not ‘batting for the industry’

Oct 18th, 2020 | By

If anything the role of any secretary of state is to go into bat for all electors and the population as a whole and how transport affects them.

CAA. Toothless in support of the consumer?

Aug 16th, 2020 | By
passenger flight delay compensation

The virus has altered much in our lives and improving the rights of passengers and travellers would be one good thing to come out of it.

Best UK seaside resorts?

Jul 24th, 2020 | By
llansteffan beach

Thinking about it being at the bottom of such a list could be best. It means that it is unlikely that it would attract hordes of visitors.

Are BA and Ryanair that bad?

Dec 22nd, 2019 | By

Readers should respect the results as being indicative of Which? readers but treat it as being biased in reflecting the passenger flying public as a whole.

Nessie and hotel reviews

Sep 7th, 2019 | By
Loch Ness monster

No, this isn’t a story about the Loch Ness monster recommending a TripAdvisor rating but you are close.

Great customer satisfaction levels and being big?

Jul 24th, 2019 | By
image of a Jet 2 plane

It suggests that Jet2Holidays has found a happy marriage between being big, respected and performing well in the eyes of its customers.

Is Thomas Cook the worst?

Jul 21st, 2019 | By
holidays may, just may, get cheaper if APD is removed from under 12's

Claiming that Thomas Cook is the worst and TUI is the second worst is misleading; they are only the worst amongst a small unrepresentative group.

Airline no-show fees

Jul 3rd, 2019 | By

The CAA concluded that a policy of automatically cancelling a passenger’s return if they do not take the outbound flight is ‘disproportionate’.

Future travel warnings from Which?

Mar 18th, 2018 | By

According to Which? holidaymakers are not being informed about what Brexitmay do to their holiday plans.

Oceania or NCL?

Jan 12th, 2018 | By

According to a new report from the consumer group Which? Norwegian Cruise Lines (NCL) had the lowest score in its regular survey of cruise companies.

Rail compensation

Nov 22nd, 2016 | By
image of Virgin West Coast trains

In future, the DfT says, as part of any new franchise agreement, delay compensation will be liable if the train is fifteen minutes or more late. Existing franchise holders which do not already offer “Delay Repay” will be encouraged to adopt the scheme.

Avoid Southend, Gatwick, Manchester airports and PIA?

Aug 11th, 2016 | By
icture of Air India plane

In the announcement by Which? this week about the number of people who are affected by late flights, the company also drew attention to the airports and airlines with the worst punctuality record.

Customer satisfaction on trains

Mar 30th, 2016 | By

Depending on what news stories you read, the research from Which? says that customer satisfaction is up; it should be up by more or it has hardly changed.

Which? favourite airport

Aug 18th, 2013 | By

The publication by the Consumers Association – Which? – of their list of worst and best airports has got the usual media coverage that would be expected of anything that has such a prestigious name as Which? Because they are rarely analysed, people take what they say to be true and reliable.

Card Fee Rip-Off

Oct 2nd, 2010 | By

This was one of many headlines that have cropped up over the last few days as a result of a Which? Report about the high charges that are levied by airlines, admittedly not all, for booking flights with them. Where the heck has the media been? This story has been around for years. We wrote about it in CD-Traveller in March 2009. Which? Has written about it before so why does so much of the media wring their hands with dismay as though this only began yesterday. Personally I reported this to the Financial Standards Authority some three years ago. Nothing happened. Will anything happen this time?

Which? Airline for Short Haul?

Jun 23rd, 2010 | By

The media are fixated by best and worst lists, top 10 lists and anything that seems to imply a rating. Some are just the works of individuals, some have research behind them and some are people adding their thoughts to a website. And if one person says this destination is the best thing since sliced bread do you believe them?
In their July issue Which? have published the results of their survey into short-haul airline routes based on what their members think