Posts Tagged ‘ Passenger Rights ’

The Role of the Passenger

Mar 20th, 2010 | By

What is the role of the passenger in any industrial dispute?
To listen to argument after argument knowing that they can have little influence? To tolerate politicians with fairly well known attitudes who spoke them before the dispute and who will speak the same afterwards? To know that each side will say they regret the disruption that it will cause passengers but that there was no other way? To realise that they will be the ones inconvenienced but who can have no say or sway in the decision of either side?
Is short, then the passenger has to grin and bear it.
In any dispute there are 3 partners, the company, the employees and the customers. The company and the employees will discuss and negotiate. The only time the customers become involved is when decisions have been made.



Rail Passengers’ Rights

Dec 10th, 2009 | By

A few years ago the EU introduced new right for airline passengers concerned lost or damaged baggage and delayed flights. Those travelling by sea, rail or coach had limited protection but that is changing,. First on the list for change is the rail passenger. A new regulation that came into being this week has given wider protection to the 8 billion passengers who use railways throughout Europe in any year. Of course, the problem with European legislation is that each country has the right to request that some of the rules may be deferred because of local conditions. The bad news is that if any country goes down this track, (sorry about the pun) it could delay things for up to 15 years. (Why such a long time?)