Posts Tagged ‘ Lord Adonis ’

High Speed Rail Charges Ahead

Mar 12th, 2010 | By

Actually it doesn’t.
After all the hype from Lord Adonis, the Transport Secretary, about high speed rail, the long awaited announcement has come that we are going to accelerate to become a nation linked by the fastest trains we have ever had. And to save 20 minutes to an hour or whatever it will be it will take 7 years before construction can begin and the first phase will be completed in 16 years.
This isn’t so much high-speed rail as tortoise speed government.

High Speed Trains: The Way Ahead?

Jan 31st, 2010 | By

On top of the push by Lord Adonis, the transport secretary, for the development of high speed rail links in the UK comes a poll of business travellers who seem to be in agreement. The Guild of Travel Management has members who are responsible for co-ordinating travel at either big companies or those where travel is a major part of their work. 70% of them feel a high speed rail network should be a priority for the next government. 60% then said they would switch to rail from their cars if the rail route was faster.

Railways and Customer Satisfaction

Jan 18th, 2010 | By

It is unusual that customer satisfaction gets mentioned by a government. It merits interest especially if it looks as though there is genuine interest rather than lip service in what passengers think.
Lord Bradshaw who worked for various parts of British Rail in his career asked whether additional measures of customer satisfaction would be added to the requirements when companies bid for new rail franchises.
Since 1999 passengers have been asked twice a year on behalf of the rail consumer watchdog, Passenger Focus, a series of questions including being asked to rate satisfaction with a number of elements of the service provided.