Posts Tagged ‘ Chiltern Railways ’

Club 55 returns to Arriva Trains Wales

Jan 9th, 2012 | By

The very successful Club 55 has been launched very quickly in the new year by Arriva Trains Wales. So what’s the deal this year?

Club 55 Returns

Sep 17th, 2011 | By

Now the kids are back at school and there is less travel on our planes and railways, the sales and promotions start. CD-Traveller has already mentioned the British Airways and Virgin Atlantic sales. Also back is an old favourite; Club 55 from ScotRail and Arriva Trains Wales.

First New Rail Route for 100 Years

Jan 28th, 2010 | By

It is hard to believe that there has been no new railway route for a century. Yes, the occasional new station has opened but a new route? Chiltern Railways operates lines out of Marylebone in London to the commuter suburbs of north west London and on into Oxfordshire and Birmingham. For the first time they are going to operate a line to Oxford from Marylebone via High Wycombe and Bicester which will take just over the hour.
But, you will say, there are trains already linking Oxford and London using First Great Western out of Paddington via Reading which also take about an hour. What’s different?

Customer Service in Travel

Dec 13th, 2009 | By

This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?