Ryanair told to pay up

By | Category: Travel rumblings

The High Court on the UK today announced that due to a strike by staff at Ryanair in 2018, the airline must compensate passengers who were affected.

Ryanair plane ascending
Does the airline understand good customer practice?

Ryanair has always said that “extraordinary circumstances” applied, so it did not have to pay.

As readers will know, under EU216 (which has now been brought into UK law) airlines must compensate passengers at a specified rate if passengers have been affected by delays or cancellations.

The CAA took Ryanair to court and, on Thursday, the High Court agreed with the CAA’s interpretation and told the airline to pay up. The airline will probably appeal so it is too early to put your claims in if you were affected in 2018.

The CAA announced in early December 2018 that it was taking Ryanair to court. Twenty-seven months later there has been a decision from the courts. If it does go to appeal how much longer will it be before passengers are compensated?

Other airlines also affected by strike action will have been waiting to see what the decision was before they pay out and they will also be waiting to see what action Ryanair will now take.

For passengers it once again shows that the law grinds very slowly

Now that the court has ruled that a strike is not an extraordinary circumstance and that previously it had been decided that a volcanic eruption didn’t constitute one either, some people must wondering just what constitutes an “extraordinary circumstance?”

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