Claiming for travel sickness

By | Category: Travel news
The Caldera Palace Hotel on Crete

Caldera Palace Hotel. Image © Caldera Group

There has been a lot of news lately about the unfounded claims about illness whilst on holiday made by some people. Now, one hotel in Crete is counter-suing a couple who were claiming that they suffered illness whilst staying at the hotel in 2013.

The story comes from the Daily Mail towards the end of last week.

According to the paper, a couple were trying to claim back £10,000 for alleged illness due to something they ate at the Caldera Palace Hotel in Crete. The story seems to be that they were persuaded to claim by their solicitors –named as Opes Law in the Daily Mail – and are now trying to back out.

Based on messages left by the couple on Facebook, the hotel is suing for £170,000. The couple, according to the Daily Mail, declare they didn’t say some of the things attributed to them. The article ends with Opes Law saying ‘The allegations are unequivocally denied. Opes takes its duties to its clients seriously. When things occasionally go wrong, clients are advised to use our complaints policy and procedures to resolve any dissatisfaction.’

There have been 65 comments to the Daily Mail story on their website and the tenor is wishing good luck to the hotel and that people who make fraudulent claims should get their just desserts. The couple claim that they hadn’t considered making a claim until the “claims company” got in touch. The Sun picked up the story and their 28 website comments are also largely in favour of the hotel. At present there is no sympathy for bogus claims. No-one disputes that there genuine claims.

And that seems to be largely what Opes Law does. Manage claims. Their website says that the practice covers road traffic accidents, holiday sickness, accidents at work, “slips and trips,” mis-sold cavity wall insulation as well as funeral plans, probate and conveyancing. Further on it says “Opes Law Limited are able to provide expert guidance to claims management professionals to ensure that they comply with the laws regarding referral fees”

It suggests that it is more into claims management expertise than many solicitors. Could they have persuaded the couple to launch a claim as suggested by the couple? Who knows the truth other than the parties involved. But since the claim was submitted – at the same address as Opes Law – a marketing consultancy called Opes Marketing Consultancy was registered in March. Not the usual bedfellow for a firm of solicitors!

If the couple are found guilty, should their solicitors take some of the blame if they urged them to make a claim?

If you enjoyed this post, please consider subscribing to the RSS feed to have future articles delivered to your feed reader.
Tags: , , , , ,