Airport disability assistance

By | Category: Travel news

wheelchair logoLast year the Civil Aviation Authority (CAA) used new powers to work with all 32 UK airports and 50 major airlines to improve the special assistance information available on their own websites.

As a result there is a single source where passengers can out what facilities are available. The new web directory from the CAA includes hyperlinks to the special assistance web pages of all the UK’s airports and major airlines flying to and from the UK.

Information available includes how to pre-arrange special assistance, the location of drop off and pick up points at airports and any potential restrictions of specialist mobility equipment. The new web directory is part of the CAA’s ‘Your Right to Fly‘, which aims to improve the quality and accessibility of special assistance information available to passengers with a reduced mobility.

All UK airports and the vast majority of airlines have now updated their web pages with more comprehensive information, said the CAA.  They have also been asked to include a helpline number, so passengers can pre-arrange special assistance and have information on how to complain.

Under EU regulations passengers with a disability and people with reduced mobility are legally entitled to free special assistance when travelling by air. This may include help when travelling through an airport, boarding or disembarking an aircraft and during a flight. To guarantee this assistance assengers must inform their airline of the assistance they require, at least 48 hours prior to take off.

The CAA said that in their role as a consumer champion, they aim to make sure that everyone has fair access to air travel and the opportunity to have an enjoyable experience.




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