Heathrow pays a heavy penalty for queues

By | Category: Travel news, Travel rumblings

Heathrow airport has been ordered to pay a£500,000 penalty after an investigation revealed passenger queuing times at security checkpoints were longer than the London airport previously reported.

We have no problem with Heathrow paying a penalty but it’s to whom the penalty was paid that has caused us to raise any eyebrow.

The UK’s largest airport was forced to pay the penalty to… the airlines! What about the passengers – the long suffering likes of you and me who were, after all, the ones who had to endure the inconvenience of queuing for aeons, following a long flight?

We applaud the Civil Aviation Authority’s determination to tighten up the queue monitoring procedures at Heathrow. However surely it’s the passengers, and not the airlines, that Heathrow should be apologising to?

If you enjoyed this post, please consider subscribing to the RSS feed to have future articles delivered to your feed reader.
Tags: , , , , ,