Posts Tagged ‘ Terminal 5 ’

Perception is everything

Jul 21st, 2015 | By

Checking in for a flight out of terminal 5 at Heathrow, I was surprised that at 5.30am, the queue snaked the width of the area and then curved and continued back towards check-in.



Notes from a traveller

Mar 2nd, 2015 | By

Kaye has itchy feet – again. Read why and where they’re taking her only on Just About Travel



Needing to Know

Dec 20th, 2009 | By

Some people were trapped on Eurostar trains for 12 hours and claim they were told nothing. It has been said that one driver even locked himself in his engine cab. Allbury Travel went into liquidation yesterday (they own Libra and Argos Holidays) and passengers claim they were kept in the dark. On Thursday when flyGlobespan went into liquidation I was at Glasgow Airport and there was no information at their desk in the airport. When there was the terminal 5 debacle earlier this year, one major complaint was the delay of both British Airways and BAA to come and talk to passengers.
What is clear in that each of these cases information was not given to the passengers quickly enough for them to feel that that they were kept up to date.



M.P.’s, Terminal 5 and “national embarrassment”

Nov 3rd, 2008 | By

Cast you minds back. To 6 months ago. When Heathrow’s Terminal 5 opened and there were all those problems. Seems a long time ago since then we have reported that. Like all new openings, there were teething problems and those may have been worse than elsewhere or may have been overblown by the media. Now it seems to be working pretty well and we don’t here many complaints at all.Within 10 days of the problem, it was pretty widely reported that the problems were due
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