Posts Tagged ‘ Southwest Airlines ’

It all began on a napkin

Jan 4th, 2019 | By

Kelleher was one of those few people respected by his staff and passengers and whose business concepts altered an entire industry. That is some legacy for others to try and emulate.



Barred from flying until tweet removed

Jul 27th, 2014 | By
Southwest airline logo

The American TV channel, ABC, has reported the story of a man who, on criticising an airline and one of its employees on Twitter, was barred from the flight until he retracted the tweet.



Saying Good Things About Airlines

Mar 4th, 2010 | By

Whilst in the US earlier this week, I was being taken to the airport in one of those hotel shuttle buses. One of the people in the bus was a pilot from Southwest Airlines who, being in uniform, was being asked all sorts of questions by another passenger.
If this had occurred in the UK and he flew for Ryanair or British Airways to name but two, he might have been subjected to complaints but not here.
As many of you will know, Southwest Airlines is the no-frills airline that Ryanair, easyJet and just about every other no-frills airline in the world copies since they have been profitable and very popular for much of their life. One of the reasons for that popularity has been their customer service, satisfaction and staff loyalty. And didn’t it show on this occasion.



Racing Around Trafalgar Square

Feb 17th, 2010 | By

The pigeons, the stone lions, Nelson and even the empty plinth might all be put in the shade if a race between Michael O’Leary, Chief Executive of Ryanair and Stelios Haji-Ioannou, the founder of easyJet ever takes place.
A couple of weeks ago, Ryanair ran an advertisement with Stelios having a nose like Pinocchio, the allegation being that easyJet was hiding the truth about the punctuality of the airline. As well as that, Ryanair in the shape of Michael Cawley, the Chief Operating Officer was interviewed on BBC Breakfast and alleged that easyJet was a high fare airline.



Kevin Smith, too fat to fly?

Feb 16th, 2010 | By

Kevin Smith is an American film director. He burst on the the scene with the rather excellent “Clerks”. A film featuring a host of unknowns and funded by credit cards, which went down a storm at the Sundance Festival. Since then he has gone from strength to strength, directing such stars as Alan Rickman, Matt Damon and Ben Affleck in “Dogma”, a film that solidly laid the boot in to the catholic church.



Obese People Buy 2 Seats?

Apr 17th, 2009 | By

United Airlines has announced that obese people will have to buy 2 seats unless there are spare seats on a flight.As you might imagine, this has caused a little ripple of comment. Ripple did I say? In Chicago where United is based, the Chicago Tribune has had 265 comments on their website. The online news report, Huffington Post has had 786 comments with 67% of people polling on the site in favour.Southwest Airlines has had this policy for some years but I can’t recall it
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