Posts Tagged ‘ Southern Railways ’

Rail woes

Oct 19th, 2016 | By
Southern Rail

If the Transport Select Committee questions whether the Department for Transport is suitable to run a railway franchise, shouldn’t we ask whether a parliamentary committee is fit for purpose if it only criticises but offers no solutions?



New train services

May 16th, 2016 | By

For many of us, yesterday was the beginning of the new May rail timetable. Usually they contain little that is news.



Customer Service in Travel

Nov 7th, 2010 | By

It’s one of those things that come to the fore when times are tougher. If there is little to differentiate one company from another when prices are similar then it is how the customer is treated that can make the difference. So the claim by Cityjet, which flies to regional and European destinations from London City, to give passengers free flights if they are not happy with the service provided by the airline is welcome news.
It is only for a trial period but it demonstrates that the management of the airline must be pretty confident about their treatment of passengers.