Posts Tagged ‘ Premier Inn ’

Customer experience with low-cost airlines and hotels

Oct 2nd, 2016 | By
Travelodge logo

In the report releases this week both Travelodge and Premier Inn made the list of the top 100 companies. Only Jet 2 carried the banner for low-cost airlines. Why is there a difference in customer expectation between the two sectors in the travel industry?



Customer experience in travel

Sep 28th, 2016 | By
image of an Emirates flight

In the annual customer experience survey published by KPMG Nunwood, the travel and hospitality industry doesn’t come out of it as well as it should.



What’s hot: July 2012

Jul 1st, 2012 | By

CD-Traveller tells you what’s hot and what’s not in the travel world. This month, it’s good news for motorists and mobile phone users in Europe but anyone heading to a malarial country should take extra special care



Using Travel Websites

Jul 21st, 2010 | By

The travel industry was one of the early adopters of the internet. These days searching travel and tourism websites is regularly listed as one of the top things to do. And obviously CD-Traveller readers have more interest in it than most since we are only available online. But how easy is it to use? Does a bad website put us off? Are some better at information than in accepting orders? Are pricing issues concealed until the last moment making customers wary of using them.
EDigitalResearch has provided some of the answers in their new study published this month. They have looked at 47 sites during the last two months and assessed the