Posts Tagged ‘ Marriott ’

Will the Starwood hack make us sit up and take notice?

Dec 2nd, 2018 | By

If the big companies, those with huge IT budgets cannot manage to keep our data secure should we continue to trust them with our information?



A great year for tourism customer satisfaction

Feb 13th, 2017 | By
happy customer service

“Generally speaking, it’s been a great year for customer service in the tourism sector,” said Jo Causon, chief executive of the Institute of Customer Service.



Customer experience in travel

Sep 28th, 2016 | By
image of an Emirates flight

In the annual customer experience survey published by KPMG Nunwood, the travel and hospitality industry doesn’t come out of it as well as it should.



What’s hot: October 2012

Sep 29th, 2012 | By

CD-Traveller tells you what’s hot and what’s not in the travel world. This month business class passengers, Barcelona FC and boozy Brits are all generating media inches



Letter from London: the capital’s new state of the art spas are a real Olympic legacy

Mar 10th, 2012 | By

Just in time for the Olympics, a new breed of hotel spa has raised the bar in London. Jane Egginton takes a very enjoyable closer look and asks: are they worth it?