Posts Tagged ‘ Libra ’

Needing to Know

Dec 20th, 2009 | By

Some people were trapped on Eurostar trains for 12 hours and claim they were told nothing. It has been said that one driver even locked himself in his engine cab. Allbury Travel went into liquidation yesterday (they own Libra and Argos Holidays) and passengers claim they were kept in the dark. On Thursday when flyGlobespan went into liquidation I was at Glasgow Airport and there was no information at their desk in the airport. When there was the terminal 5 debacle earlier this year, one major complaint was the delay of both British Airways and BAA to come and talk to passengers.
What is clear in that each of these cases information was not given to the passengers quickly enough for them to feel that that they were kept up to date.