Posts Tagged ‘ KPMG Nunwood ’

Customer experience with low-cost airlines and hotels

Oct 2nd, 2016 | By
Travelodge logo

In the report releases this week both Travelodge and Premier Inn made the list of the top 100 companies. Only Jet 2 carried the banner for low-cost airlines. Why is there a difference in customer expectation between the two sectors in the travel industry?



Customer experience in travel

Sep 28th, 2016 | By
image of an Emirates flight

In the annual customer experience survey published by KPMG Nunwood, the travel and hospitality industry doesn’t come out of it as well as it should.