Posts Tagged ‘ KLM ’

Much more interesting than the Engine study is that by Awario which aseesses customer satisfc ation in a non-traditional way.

More and more I am getting the feeling that some airlines would rather I took my business elsewhere.

Late last week we reported on the OAG study of punctuality at airports. The same study also looked at punctuality at airlines so which should you choose if you want an on-time landing in the jargon of air travel? Flybe comes out as the most punctual of the British and Irish airlines achieving a punctuality rate of 86.62% of flights being on time. Worldwide though, it might be in sixth place but within Europe it is second only to KLM. Monarch, Aer Lingus and Jet2
> Read more

Last month we revealed how Dutch airline, KLM, and Malaysian airlines are testing a new programme that allows passengers to pick their in-flight neighbours by evaluating Facebook and LinkedIn profiles before take-off

Flying can be fun- unless that is you’re sat next to the flight neighbour from hell (for 10 of the worst travelling companions check out http://www.cd-traveller.com/2009/12/11/the-worlds-worst-flying-companions/).

However help could soon be at hand: Dutch airline, KLM. and Malaysian airlines are already testing a new programme that allows passengers to pick their in-flight neighbours by evaluating Facebook and LinkedIn profiles before take-off and other airlines are expected to follow suit.

Finding love in the twenty first century can be tough as any singleton will tell you. However KLM might very well turn out to have the answer.

There are lots of websites that will give snapshots of what happens based on a few thousand examples. When it comes to assessing how punctual airlines were last year we have the Civil Aviation Authority (CAA) figures as analysed by www.flightontime.info. In this instance we are talking of thousands if not tens of thousands or in the case of BA, nearly a quarter of a million flights.

We all remember the closure for a week of our airspace caused by the ash spewing from the Icelandic volcano, Eyjafjallajoekull. I was stuck twice as a result of the fun and games so had to resort to the train to return. Luckily I was only in Glasgow on each occasion unlike people trapped around the world who were well and truly stuck. Under EU law, airlines are responsible for compensation due to delay and cancellation. And as we know, Ryanair strongly objected but eventually gave way, KLM is rumoured still to be refusing to pay and many airlines are unhappy. Lobbying is going on behind the scenes to get the EU law changed.