Posts Tagged ‘ Institute of Customer Service ’

Tourism and travel (that includes airline companies as rail as rail and bus services) showed the two biggest declines in customer satisfaction.

With the summer holidays underway, Adian looks at where we are going, some of the problems and ends with Jet 2, the only travel company in the top 50 for customer satisfaction according to the ICS.

Just about Travel insists that customer service and satisfaction can make or break a holiday.