Posts Tagged ‘ Institute of Customer Service ’

Travel satisfaction levels decline

Feb 9th, 2021 | By

Tourism and travel (that includes airline companies as rail as rail and bus services) showed the two biggest declines in customer satisfaction.



Saturday snippets: July 29th 2017

Jul 29th, 2017 | By

With the summer holidays underway, Adian looks at where we are going, some of the problems and ends with Jet 2, the only travel company in the top 50 for customer satisfaction according to the ICS.



Is the service from tourism companies improving?

Oct 17th, 2014 | By
happy customer service

Just about Travel insists that customer service and satisfaction can make or break a holiday.