Posts Tagged ‘ Institure for Customer Service ’

Where are the travel companies?

Nov 21st, 2019 | By

Are travel companies not telling us of the innovations and customer satisfaction claims or are they being outperformed by other companies?



National Customer Service Week

Oct 5th, 2019 | By
angry person

If parliamentarians take such little notice of customer service (other than in individual speeches) to support a committee is it any wonder that industry at large takes just lip-service about it?



Recognising customer service in travel

Mar 21st, 2017 | By

Over the years, by my reckoning, we have written 104 stories about customer service and satisfaction. When a story appears there is reader comment yet the industry seems to shy away from extolling their successes in delivering customer service and satisfaction.