Liverpool achieved the highest rankings with a calculated score of 8.38 points. I mention the precise score because the second placed city was Cardiff at 8.37 which is a sliver of a whisker behind.
To me, there is nothing so off-putting as entering a less than spotless hotel room. I have changed rooms on finding hairs in the shower or food crumbs scattered around.
Customer satisfaction is a fickle business and therefore, extremely difficult to assess from one minute to another. What pleases one person isn’t necessarily acceptable to another.
I ask the question because hoteliers in Sheffield have come top in a study by the booking agency, hotel.info. Should we read anything into the fact that three of the top seven are in Yorkshire?
The media has been reporting signs of an economic recovery and some claim the recession is over. For tourists this is a double edged sword. On the one hand it means that there are better deals to be found during hard economic times. On the other have we the money to take advantage of it. When things improve prices rise as companies try to restore their profit margins.
