Posts Tagged ‘ Heathrow Express ’

A jumbo jet arruves at a hotel near Amsterdam, Ryanair starts a loyalty club and BA begins its centenary celebrations

If there is so much dissatisfaction why are the majority of rail passengers saying that they are satisfied?

Staff on the Heathrow Express are arguably the first lot of Londoners that visitors due to arrive for the Queen’s Diamond Jubilee and the Olympic Games, will see. Which is why there has been such a commotion about the service’s new uniform – due to be introduced in July.

Returning to an old hobby horse of mine, I had to change terminals at Heathrow so I caught the Heathrow Connect service to get me from terminals 4 to 3. In the old days before terminal 5, you caught the Heathrow Express service which linked the terminals at no cost to you. (You pay only if you went on in to Paddington) Now the Heathrow Express doesn’t stop at 4 only the stop for 1 and 3 and then 5. (For those of you who weren’t aware terminal 2 doesn’t exist as BAA rebuilds it)

The results of the autumn 2008 survey by Passenger Focus are out this morning. To remind you, Passenger Focus is the body that monitors the rights of train passengers and each half year it interviews 25,000 passengers with paper based surveys at railway stations and on trains across the country.Overall satisfaction is up across the three nations (higher in Scotland & Wales than England) but “value for money” still lags behind and this was done before the quite large hike in passenger fares in January.
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