Posts Tagged ‘ GWR ’

This is the time of the year when railway companies introduce their promotions like Club 55 to encourage us to fill those empty seats on trains.

From January rail fares will go up by 3.4% except we all know that isn’t the real story. Some will rise by more and some by less.

Stonehenge, Club 55, Star Wars and medical assistance abroad compete with children’s attitudes to holidays in Adrian’s column this week. And there is the almost obligatory Southern rail story.

For many of us, yesterday was the beginning of the new May rail timetable. Usually they contain little that is news.

It’s called customer service and it is something that is lacking in lots of customer-facing staff these days so when you come across someone that is adept at it, that approach sticks out a mile.