Posts Tagged ‘
EU261 ’
Apr 30th, 2020 |
By The Editor
The law is the law and those monies must be repaid if that is want a customer wants. If you have an outstanding refund due and you are being fobbed off, contact the CMA.
Posted in Travel news |
Comments Off on Enter the regulator
Tags: Competition and Markets Authority (CMA), EU261, Package Travel Directive, passenger rights due to cancellations
Apr 22nd, 2020 |
By The Editor
Travel companies are between a rock and a hard place. To obey the law will cripple some. Not to obey will lose loyal customers from future bookings and possibly cause their collapse.
Posted in Travel tips & opinions |
Comments Off on Between a rock and a hard place
Tags: airline cancellation rights, ATOL, EU261, holiday cancellation rights
Aug 22nd, 2019 |
By The Editor
The good news as of about 10am today is that everything is running pretty smoothly according to the Ryanair website.
Posted in Travel news |
Comments Off on The Ryanair strike
Tags: EU261, pilot strike action, Ryanair
Jun 7th, 2019 |
By The Editor
NASA has announced that it will allow tourists to fly to the International Space Station. Great news except for the ordinary package holiday taker, there is a lot of admin to do before you fly!
Posted in Travel destinations |
Comments Off on The ISS is now a B&B
Tags: ATOL bonding, EU261, International Space Station, NASA, travel insurance
Nov 29th, 2018 |
By The Editor
According to the flight delay compensation recovery law firm, Bott and Co, some of the UK’s biggest airlines are ignoring passengers’ flight delay compensation claims.
Posted in Travel news |
Comments Off on Ignoring airline passengers
Tags: air passenger compensation claims, Bott & Co, EU261
Oct 30th, 2018 |
By The Editor
Most of us do have reasonably punctual flights but, this year, over 175,000 have been delayed or cancelled so far in 2018, almost 26,000 more than last year, according to flight delay claims company AirHelp.
Posted in Travel news |
Comments Off on Flight disruptions
Tags: Air Help, EU261, flight delay compensation, flight disruptions
Oct 14th, 2018 |
By The Editor
Judges ruled that the airline was not liable to pay out compensation under EU261 for flights cancelled due to strike action. The CAA says that UK passengers are entitled to pay-outs of at least €250. Is the court right or is the CAA?
Posted in Travel news |
Comments Off on Is the CAA right?
Tags: CAA, EU261, flight cancellation due to strikes, Ryanair
Mar 30th, 2018 |
By The Editor
In some cases bailiffs had been sent in by passengers and firms of solicitors to obtain the monies legitimately owed.
Posted in Travel news |
Comments Off on Why won’t TUI and easyJet pay up?
Tags: BBC "You & Yours", easyjet, EU261, tardy refunds for delayed airline passengers, TUI
Mar 16th, 2018 |
By The Editor
The Supreme Court in the UK has refused the airline, Emirates, to appeal a lower court decision that decided it should recompense passengers who missed flight connections.
Posted in Travel news |
Comments Off on Emirates must recompense passengers
Tags: CAA, compensation for missed connections, Emirates, EU261
Mar 14th, 2018 |
By The Editor
Overall AirHelp says that passengers – not just Americans – are owed more than €5 billion by airlines, a staggering sum.
Posted in Travel rumblings |
Comments Off on Tightening up on those who are slow compensation payers
Tags: AirHelp, CAA, EU261, flight compensation payents, tardy refunds for delayed airline passengers
Jan 11th, 2018 |
By The Editor
The time has come for air passengers to be treated like those who buy holidays and for them to be provided with protection.
Posted in Travel rumblings |
Comments Off on Passenger compensation for airline failure
Tags: Air Berlin, airline collapse passenger protection, ATOL, ECTAA, EU261, European Travel Agents and Tour Operators Association, Monarch, NIKI
Nov 27th, 2017 |
By The Editor
This week is National Consumer Week, a week in which there is supposed to be publicity of consumer issues. So far, all I have seen is a warning about automatic renewal memberships such as those employed by some gym clubs. News about consumer issues in the travel industry haven’t come to the fore but the week is young and there is still time. Although EU261 is a European Union rule enabling a person to claim if their flight is delayed or cancelled, the British government
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Posted in Travel tips & opinions |
Comments Off on National Consumer Week
Tags: ADR, Alternative Dispute Resolution, ATOL, EU261, European Package Travel Directive, GDPR, National Consumer Week
Sep 9th, 2017 |
By Adrian Lawes
Gin, yachts (there is a link there somewhere) and the appalling Hurricane Irma occupy some of Adrian’s thoughts this week.
Posted in Travel news |
Comments Off on Saturday snippets: September 9th 2017
Tags: Barbuda, Birmingham Airport, Cannes Yachting Festival 2017, cardiff Castle, delayed flights, Dyfi Distellery, EU261, Hurricane Irma, Mexico, Ocean City Festival, Plymouth Seafood Festival, Riviera Nayarit, Signal Festival
Apr 20th, 2017 |
By The Editor
On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.
Posted in Travel rumblings |
Comments Off on Why not?
Tags: air passenger compensation, CAA, EU261
Apr 18th, 2017 |
By The Editor
A story about easyJet denying boarding to a couple on an overbooked plane a week ago was not noticed by the press until this week.
Posted in Travel news |
Comments Off on After United comes easyJet
Tags: airline customer service policies, compensation for denied boarding, denied boarding, easyjet, EU261, United Airlines
Feb 23rd, 2017 |
By The Editor
American Airlines, Etihad, Emirates, Singapore Airlines and Turkish Airlines have been told by the CAA to obey EU rules or face unlimited fines.
Posted in Travel news |
Comments Off on Denying air passengers their rights
Tags: air passenger compensation, American Airlines, CAA, Emirates, Etihad, EU261, Singapore Airlines, Turkish Airlines, Vueling
Dec 22nd, 2016 |
By The Editor
“In an effort to prevent customers being misled and ‘scammed’ in this manner, Ryanair has offered to pay Flight Delays the €25 admin fee it charges customers for every claim settled, on condition they do not deduct any fees from the compensation paid to customers.
Posted in Travel rumblings |
Comments Off on Ryanair and EU261
Tags: CAA, Competition and Markets Authority, EU261, FlightDelays.co.uk, Ryanair
Dec 13th, 2016 |
By The Editor
Is it not time for the CAA to read the riot act to all airlines, remind them of their responsibilities and order them to pay legitimate claims in a speedier manner?
Posted in Travel rumblings |
Comments Off on Ryanair acts illegally; others airlines practice dirty tactics
Tags: air passenger compensation, airline dirty tricks, British Airways, easyjet, EU261, EUclaim, Jet2, Ryanair, Thomson
Oct 22nd, 2016 |
By Adrian Lawes
Bus arrivals, holiday safety and unhelpful tourism answers by government ministers are some of the things that helped exasperate Adrian this week. But then he was sent a picture of a bus sign…
Posted in Travel news |
Comments Off on Saturday snippets: 22nd October 2016
Tags: Brighton, Bristol Airport, Cardiff Airport, Costa Daurada, EU261, Flybe, Greece, HolidayTravelWatch, Kos, Margaret Ritchie MP, Rally de Tapas, spain, Tim Farron MP, Travelzoo, VT on tourism services
Sep 12th, 2016 |
By The Editor
There is no reason why the government could not immediately state that they would introduce legislation so that EU261 remained part of our law.
Posted in Travel rumblings |
Comments Off on The future of EU261
Tags: consumer protection legislation, Diana Johnson MP, EU261, John Hayes MP
Sep 3rd, 2016 |
By Adrian Lawes
With the Paralympics, cake trails inspired by The Great British Bake-Off, a space-themed kids area at Washington Dulles airport and free-interest installment ways to buy holidays, Adrian is spoilt for choice this week.
Posted in Travel news |
Comments Off on Saturday snippets: 3rd September 2016
Tags: Brazil, Brazil Day -Trafalgar Square, Brexit, Carmarthenshire, Cuba, EU261, Greece, interest free payments for holidays, Observer, Rhossili, Singapore, Starwoods, Thomas Cook, Tourism Ireland, Visit Wales., voice-activated commands, Washington DC, Worm's Head, Zika virus
Aug 31st, 2016 |
By The Editor
It is hoped that the British government would adopt a revised EU261 act but one a bit fairer to both sides otherwise we shall be back to the bad old days of relying on courts or alternative dispute resolution systems to resolve problems.
Posted in Travel rumblings |
Comments Off on If we don’t have EU261
Tags: Brexit, customer potection, customer satisfaction., EU261, NSW Complaints Register