Posts Tagged ‘ EU261 ’

Flight disruptions

Oct 30th, 2018 | By

Most of us do have reasonably punctual flights but, this year, over 175,000 have been delayed or cancelled so far in 2018, almost 26,000 more than last year, according to flight delay claims company AirHelp.



Is the CAA right?

Oct 14th, 2018 | By
Ryanair plane ascending

Judges ruled that the airline was not liable to pay out compensation under EU261 for flights cancelled due to strike action. The CAA says that UK passengers are entitled to pay-outs of at least €250. Is the court right or is the CAA?



Why won’t TUI and easyJet pay up?

Mar 30th, 2018 | By

Yesterday’s Radio 4 midday consumer show, You & Yours, ran a story about travel and flight delays.  (You can hear the show by clicking here and signing in.) Nothing special about that you might think since there shouldn’t be many people left who haven’t heard of EU261 and the statutory rights to compensation airline passengers have if a plane is delayed or cancelled. What they were highlighting was that some airlines are slow to pay despite, in some cases, there being county court judgements against
> Read more



Emirates must recompense passengers

Mar 16th, 2018 | By
image of an Emirates flight

The Supreme Court in the UK has refused the airline, Emirates, to appeal a lower court decision that decided it should recompense passengers who missed flight connections.



Tightening up on those who are slow compensation payers

Mar 14th, 2018 | By

Overall AirHelp says that passengers – not just Americans – are owed more than €5 billion by airlines, a staggering sum.



Passenger compensation for airline failure

Jan 11th, 2018 | By
Image of a Monarch plane

The time has come for air passengers to be treated like those who buy holidays and for them to be provided with protection.



National Consumer Week

Nov 27th, 2017 | By

This week is National Consumer Week, a week in which there is supposed to be publicity of consumer issues. So far, all I have seen is a warning about automatic renewal memberships such as those employed by some gym clubs. News about consumer issues in the travel industry haven’t come to the fore but the week is young and there is still time. Although EU261 is a European Union rule enabling a person to claim if their flight is delayed or cancelled, the British government
> Read more



Saturday snippets: September 9th 2017

Sep 9th, 2017 | By
Prague's Signal Festival

Gin, yachts (there is a link there somewhere) and the appalling Hurricane Irma occupy some of Adrian’s thoughts this week.



Why not?

Apr 20th, 2017 | By

On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.



After United comes easyJet

Apr 18th, 2017 | By

A story about easyJet denying boarding to a couple on an overbooked plane a week ago was not noticed by the press until this week.



Denying air passengers their rights

Feb 23rd, 2017 | By
image of an Emirates flight

American Airlines, Etihad, Emirates, Singapore Airlines and Turkish Airlines have been told by the CAA to obey EU rules or face unlimited fines.



Ryanair and EU261

Dec 22nd, 2016 | By
Ryanair plane ascending

“In an effort to prevent customers being misled and ‘scammed’ in this manner, Ryanair has offered to pay Flight Delays the €25 admin fee it charges customers for every claim settled, on condition they do not deduct any fees from the compensation paid to customers.



Ryanair acts illegally; others airlines practice dirty tactics

Dec 13th, 2016 | By
Ryanair

Is it not time for the CAA to read the riot act to all airlines, remind them of their responsibilities and order them to pay legitimate claims in a speedier manner?



Saturday snippets: 22nd October 2016

Oct 22nd, 2016 | By
Bus sign

Bus arrivals, holiday safety and unhelpful tourism answers by government ministers are some of the things that helped exasperate Adrian this week. But then he was sent a picture of a bus sign…



The future of EU261

Sep 12th, 2016 | By
wheelie suitcase image

There is no reason why the government could not immediately state that they would introduce legislation so that EU261 remained part of our law.



Saturday snippets: 3rd September 2016

Sep 3rd, 2016 | By
Laugharne Boat House

With the Paralympics, cake trails inspired by The Great British Bake-Off, a space-themed kids area at Washington Dulles airport and free-interest installment ways to buy holidays, Adrian is spoilt for choice this week.



If we don’t have EU261

Aug 31st, 2016 | By
cartoon of angry suitcase

It is hoped that the British government would adopt a revised EU261 act but one a bit fairer to both sides otherwise we shall be back to the bad old days of relying on courts or alternative dispute resolution systems to resolve problems.