Posts Tagged ‘ Department of Transport ’

Some restrictions lifted

Dec 24th, 2017 | By

The British Department of Transport has lifted the ban on personal electronic devices but made it a little more confusing by lifting it in some airports in a country but not all.



Train Services Cut

Aug 12th, 2010 | By

On the one hand we have ATOC (Association of Train operating Companies) telling us that rail travel is more popular than ever and then we have the Department of Transport said to be considering stopping all London services into Scotland at Glasgow and Edinburgh. All direct Inverness and Aberdeen services will cease and all passengers for those and other destination will have to change and probably wait a connection.
Why would they be encouraging that if train travel is on the increase?



Airports and Passenger Interests.

Jul 22nd, 2010 | By

What is the purpose of an airport regulator?
To make money? To manage the interests of our airports? Or the airlines? To control over-zealous ideas and practices? To make sure passengers fly safely?
I sometimes wonder.
Yesterday the Transport Secretary, Philip Hammond, announced that he was giving additional powers to the Civil Aviation Authority. (CAA) But this time the power is to look out for the passenger. Hammond said, “…the CAA’s primary duty will be to promote the interests of existing and future passengers.”



Railways and Customer Satisfaction

Jan 18th, 2010 | By

It is unusual that customer satisfaction gets mentioned by a government. It merits interest especially if it looks as though there is genuine interest rather than lip service in what passengers think.
Lord Bradshaw who worked for various parts of British Rail in his career asked whether additional measures of customer satisfaction would be added to the requirements when companies bid for new rail franchises.
Since 1999 passengers have been asked twice a year on behalf of the rail consumer watchdog, Passenger Focus, a series of questions including being asked to rate satisfaction with a number of elements of the service provided.



Department of Transport

Sep 28th, 2009 | By

From the website:

The Department for Transport’s aim is transport that works for everyone. This means a transport system which balances the needs of the economy, the environment and society.