Posts Tagged ‘
Customer Service ’
Oct 5th, 2019 |
By The Editor
If parliamentarians take such little notice of customer service (other than in individual speeches) to support a committee is it any wonder that industry at large takes just lip-service about it?
Posted in Travel news |
Comments Off on National Customer Service Week
Tags: customer satisfaction., Customer Service, Institure for Customer Service, Thomas Cook staff
Oct 10th, 2017 |
By The Editor
Next year as the World Travel Awards reach their silver anniversary maybe the organisers could remember the missing feature and the person on whom the travel industry relies for its very existence – the passenger, traveller and holidaymaker!
Posted in Travel rumblings |
Comments Off on Where’s the customer service?
Tags: customer satisfaction., Customer Service, World Travel Awards
Apr 25th, 2017 |
By The Editor
Visit England says, “The VisitEngland Awards for Excellence are different to other quality standards as they recognise and celebrate excellence across customer service and the quality of the experience.”
Posted in Travel tips & opinions |
Comments Off on The Visit England Awards for Excellence 2017
Tags: Battlesteads Hotel & Restaurant, Bosinver Farm Cottages, customer satisfaction., Customer Service, Dandelion Hideaway, Eden Project, Glazebrook House Hotel, Gloucester Tourist Information Centre, Monkey Haven, Northcote, Shiverpool, St Cuthbert’s House, Trethem Mill Touring Park, Visit England, Visit England Awards for Excellence 2017, Waddesdon Manor
Apr 23rd, 2017 |
By The Editor
Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.
Posted in Travel rumblings |
Comments Off on Customer service wins
Tags: customer satisfaction., Customer Service, Oscar Munoz, United Airlines
Mar 21st, 2017 |
By Adrian Lawes
Over the years, by my reckoning, we have written 104 stories about customer service and satisfaction. When a story appears there is reader comment yet the industry seems to shy away from extolling their successes in delivering customer service and satisfaction.
Posted in Travel tips & opinions |
Comments Off on Recognising customer service in travel
Tags: customer satisfaction., Customer Service, Institure for Customer Service, Razzies, travel and tourism awards
Feb 17th, 2017 |
By The Editor
The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.
Posted in Travel rumblings |
Comments Off on Making a dream come true
Tags: Alta, Customer Service, dog sledding, Northern Lights, Norway
Jan 30th, 2017 |
By The Editor
Is customer service improving? You might not think so judging from the complaints that this watchdog received.
Posted in Travel rumblings |
Comments Off on What are the most common holiday complaints?
Tags: cleanliness, Customer Complaints, Customer Service, Flight Delays, HolidayTravelWatch
Oct 18th, 2016 |
By The Editor
Any travel business that fails to listen to its customers or delivers a sub-standard service is liable to be taken out rapidly by a new competitor. That was the message to the European Tour Operators Association (ETOA) last week.
Posted in Travel rumblings |
Comments Off on Listening to customers
Tags: Customer Service, ETOA, Google, Google Flight, Google Now, Google Trips
Jun 14th, 2016 |
By Kaye Holland
Customer service hasn’t soared at Ryanair, says Kaye Holland
Posted in Travel rumblings |
Comments Off on (Another) Ryanair rant
Tags: Berlin, Biarritz, cabin, Customer Service, easyj, Flying, lugagge, Michael O\'Leary, Ryanair, Stansted, Wizzair
Apr 6th, 2016 |
By The Editor
Liverpool achieved the highest rankings with a calculated score of 8.38 points. I mention the precise score because the second placed city was Cardiff at 8.37 which is a sliver of a whisker behind.
Posted in Travel news |
Comments Off on Customer service declines?
Tags: Cardiff, Customer Service, customer service ratings, hotel.info, Liverpool, London, Manchester, Sheffield
Mar 17th, 2016 |
By The Editor
It’s called customer service and it is something that is lacking in lots of customer-facing staff these days so when you come across someone that is adept at it, that approach sticks out a mile.
Posted in Travel news |
Comments Off on Christopher and the Severn Tunnel
Tags: customer relationship handling, Customer Service, GWR
Mar 10th, 2016 |
By The Editor
Visit England has announced the winners for the Awards for Excellence 2016. In order to have reached this stage, entrants had to win their local area awards as well
Posted in Travel rumblings |
Comments Off on Countryfile meets Lilian
Tags: Awards for Excellence, customer satisfaction., Customer Service, Visit England
Aug 8th, 2015 |
By Adrian Lawes
Slovenia is the latest country to announce that more Brits are visiting than ever before. For the first six months of this year, visiting Brits are up by almost a quarter. Now we are their fourth biggest market after Italy, Germany and Austria. So why are we going there? Numbers would have been inflated by the Slovenia vs England UEFA Qualifying football match in Ljubljana but having new flight connections between Southend and Maribor has helped make it easier for those in East Anglia to get there.
> Read more
Posted in Travel news |
Comments Off on Saturday snippets: 8th August 2015
Tags: 37th International Balloon Fiesta, Airbus, Bristol, Costa Rica, Customer Service, Edinburgh Festival, Horstman Glacier, Key Note, Lufthansa, Ryanair, Slovenia, supersonic passenger flights, Teletext Holidays, Voucherbox, Waco Mammoth Site
May 26th, 2015 |
By The Editor
You may well have heard that Ryanair has announced bumper profits of €867 million. What is the reason for this large increase? Customer care, the airline will tell you, is the reason
Posted in Travel rumblings |
Comments Off on Ryanair and customer service
Tags: customer satisfaction., Customer Service, Ryanair
Jan 7th, 2015 |
By The Editor
The success of Ryanair’s “Always Getting Better” customer programme is partly due to why they carried more passengers.
Posted in Travel rumblings |
Comments Off on Is it due to improved customer service?
Tags: “Always Getting Better”, Customer Service, easyjet, Ryanair
Oct 7th, 2014 |
By The Editor
HolidayTravelWatch would have you believe that we don’t complain enough about issues that go wrong we are on holiday.
Posted in Travel rumblings |
Comments Off on Do we complain enough?
Tags: customer satisfaction., Customer Service, HolidayTravelWatch
Sep 28th, 2014 |
By Adrian Lawes
I have been called lots of things in my time but I won’t go into too much about that now. But being called “babe” during my advancing years
Posted in Travel rumblings |
Comments Off on Hello luv, babe, sweets, darling!
Tags: Customer Service
Jun 29th, 2014 |
By The Editor
Last month the Cyprus Tourism Organisation (CTO) announced the introduction of a National Cyprus Tourism Quality scheme. But, for this coming summer, you will be unlikely to use it to select your hotel as it is still being trialled.
Posted in Travel news |
Comments Off on And the gold award for service goes to…
Tags: accommodation ratings schemes, Customer Service, Cyprus Tourism Organisation, Cyprus Tourism Quality, Cyprus.
Jun 21st, 2014 |
By Adrian Lawes
Tenerife urges its citizens to be nicer to visitors whilst Venetian officials embezzle money meant for saving the city. It’s Adrian’s summing up the other items in tourism this week.
Posted in Travel news |
Comments Off on Saturday snippets: 21st June 2014
Tags: City of London Festival, Croatia, Customer Service, Klaipeda, Lithuania, Pula, Tenerife, The National Memorial Arboretum, Turkey, Venice, Yorkshire
Feb 13th, 2014 |
By The Editor
After ten hours rail and coach travel yesterday, I went to my hastily arranged hotel room and got to thinking why I had chosen it. In my case, it was what was available at a reasonable price.
Posted in Travel rumblings |
Comments Off on Hunting a hotel
Tags: Customer Service, hotel booking agencies, smart phone apps
Nov 3rd, 2013 |
By The Editor
The British Travel Awards were handed out on Thursday night. Regular readers wil know that one of the interesting elements of these awards is that a number are awarded based on votes by us – the traveller. And this year the organisers say that 117,802 of us voted.
Posted in Travel news |
Comments Off on For customer service, the winners are…
Tags: British Travel Awards, Customer Service
Oct 25th, 2013 |
By The Editor
This morning a press release from Ryanair contained a classic phrase. In announcing changes to some of its charges and way of operating, it claimed that it had “unveiled a programme of enhancements to its industry leading customer service…”
Posted in Travel news |
Comments Off on Customer service from Ryanair
Tags: Customer Service, Ryanair
Oct 23rd, 2013 |
By The Editor
Remember the Olympics? Remember the plaudits the world gave to our army of volunteers? Now Monarch Airlines has decided to roll-out Olympics-inspired customer service training.
Posted in Travel news |
Comments Off on Monarch’s customer service
Tags: Customer Service, Monarch Group
Oct 27th, 2011 |
By Adrian Lawes
Yesterday I decided to book a flight. Half way through I decided to alter my flight times. Within seconds, and I mean seconds, I had a phone call on my mobile from a bmi call centre.
Posted in Travel rumblings |
Comments Off on bmi helps bookers
Tags: BMI, Customer Service, remote computer monitoring
Aug 3rd, 2011 |
By Adrian Lawes
UPDATE: 8th August 2011. It appears David Cameron went back; ordered more drinks and left almost a 100% Tip! Why? A photo opportunity? A mis-reporting of the service that he received from Miss Ariani?
Posted in Travel rumblings |
Comments Off on Tipping and the Camerons
Tags: Customer Service, Tipping
Jun 14th, 2011 |
By Cathrene Rowell
It is often said that it is the little things that you remember. And tell others. Quite the worst customer service I’ve had in a long, long time made me quite embarrassed at how some overseas visitors saw what happened at the weekend.
Posted in Travel rumblings |
Comments Off on Is this Customer Service?
Tags: Customer Service, Edale, Peak District
Jan 28th, 2011 |
By Adrian Lawes
In just under 5 hours the last ever service by the Wrexham & Shropshire railway will leave London’s Marylebone station on its final journey. Why get so concerned by a train service you might ask. After all, Virgin Trains run a direct service down to London even if it is only once a day.
The concern is because this little railway achieved so much in its short 3 year life. The satisfaction ratings given to it by passengers were better than anything ever seen since the ratings began. At 99% you can’t really get any better. And I doubt whether other train lines will. The service was good too. The staff would come through the train, address and treat you politely and then be there when you got off to thank you for travelling (at least on the few times I travelled with them.) And that’s part of the problem. I used them a few times; how often did others?
Posted in Travel rumblings |
Comments Off on Goodbye Wrexham & Shropshire
Tags: customer satisfaction., Customer Service, Wrexham, Wrexham and Shropshire
Nov 7th, 2010 |
By Adrian Lawes
It’s one of those things that come to the fore when times are tougher. If there is little to differentiate one company from another when prices are similar then it is how the customer is treated that can make the difference. So the claim by Cityjet, which flies to regional and European destinations from London City, to give passengers free flights if they are not happy with the service provided by the airline is welcome news.
It is only for a trial period but it demonstrates that the management of the airline must be pretty confident about their treatment of passengers.
Posted in Travel rumblings |
Comments Off on Customer Service in Travel
Tags: BAA, Cityjet, Customer Service, Southern Railways