Posts Tagged ‘ Customer satisfaction measurement ’

Toys dressed up as customer satisfaction

Mar 12th, 2017 | By

I must look in Hamley’s or ToysRUs to see if there is an age recommendation before I buy one for my grandchildren to play with next Christmas.



Want passenger’s help? Think before you ask

Oct 11th, 2013 | By

As someone who has written hundreds of surveys over the years asking holidaymakers and air passengers their opinions of service, it really irritates me when supposedly experienced market researches annoy those willing to answer questions by making the survey unable to be answered.