Posts Tagged ‘ Customer Complaints ’

Do holidaymakers’ complaints get listened to?

Mar 1st, 2017 | By
cartoon of an unhappy suitcase

there is a claim that holidaymakers believe that only about half of complaints come to the attention of anyone who can make a difference.

What are the most common holiday complaints?

Jan 30th, 2017 | By

Is customer service improving? You might not think so judging from the complaints that this watchdog received.

Bugs in Hotel Rooms

Aug 2nd, 2009 | By

Trivago is a hotel comparison website. They operate throughout Europe and recently asked people using their site about people’s worst hotel experience. The biggest complaint amongst those responding to their British website was finding bugs in their room. They don’t say what sort of bugs or their size but obviously we’d rather have bugs outside rather than in. And it was also the highest rated problem in the website answers from the Netherlands, Spain, Germany, France and Italy.