Posts Tagged ‘ Customer Care Alliance ’

Twitter: An Outlet for Moaning

Aug 22nd, 2009 | By

In the old days, if you had a problem you complained in person or by letter or by telephone. The arrival of the internet allowed blogs and then social websites.

Twitter which sometimes seems no more than the virtual stalking of celebrities has provided a bonus and a problem for the travel industry. It is a bonus in that travel companies can put up last minute offers and thoughts secure in the knowledge that it will be quickly seen by followers.