Posts Tagged ‘ Cross Country ’

Club 55 returns to Arriva Trains Wales

Jan 9th, 2012 | By

The very successful Club 55 has been launched very quickly in the new year by Arriva Trains Wales. So what’s the deal this year?



Rail fares rise again

Dec 22nd, 2011 | By

Yet again the time approaches when rail fares rise again. We moan, we complain, the media highlight how much annual season ticket costs but rarely do we consider the effects on tourism.



Club 55 Deals Return

Jan 17th, 2011 | By

Just over a week ago, Arriva Trains Wales reintroduced their Club 55 deal. From today (17th January) another railway company has re-introduced the Club 55 deals for 6 weeks. This time it is just ScotRail not the whole of the First Group. The offer is open up to and including 31st March. Arriva’s is open until 9th April



Customer Service in Travel

Dec 13th, 2009 | By

This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?