Posts Tagged ‘ Consumer Protection ’

Being wary

Jan 6th, 2019 | By

Check to see if the organisation offering the holiday let is a member of any trade association. If it looks to be so, check that the trade association exists in the country concerned.

Consumer protection for travellers

May 11th, 2017 | By

Here is a summary of what you can do before you consider buying and what to do if the service or product you buy is not what you consider you have bought.

Merricks and Light on the Horizon

May 15th, 2011 | By

For longer than I care to remember, CD-Traveller has covered complaints, suggestions, conversations and proposals about reform the bonding system we have in place to help those who, through no fault of their own, are left in the wet and sticky when their tour operator or holiday company goes bust.

Is Your Holiday Protected?

Apr 12th, 2011 | By

April is the time by which holiday companies should have renewed their bonding. All licences expired on 31st March at which point 27 had not renewed. As of this morning, a further 5 had renewed. . Without this licence a holiday company cannot display the ATOL logo and you know that a holiday booked with them is as safe as any can be. Or at least, if the company goes bust, your money is protected

Diamond Holidays Go Down

Jan 8th, 2011 | By

Barely a week into the new year and we have our first travel company collapse. Diamond Holidays of Swansea have collapsed after over 40 years in business. Don’t get confused. There are 2 other similarly named companies and they are completely unaffected. It is only the company based in Swansea that has gone into administration. Already though, I have heard of two companies who have expressed interest in buying them. It is early in the year for any tour operators to go bust; they normally last through this key booking period to see how sales go so this is unusual. If you have holidays or day trips booked with them how will you fare since they hold no ATOL bond?

Travel Dreams

Dec 31st, 2010 | By

Yesterday CD-Traveller covered the forecasts of ABTA for the coming year. As a change and since everyone else is forecasting (dreaming of what might be might be a better expression), I thought we would as well. Before that, however, let me wish you a happy new year. May 2011 bring all you wish for it because it certainly isn’t going to give me what I should like.
But let’s start with a quick review of the year – or at least from the point-of-view of the traveller.

Airports and Passenger Interests.

Jul 22nd, 2010 | By

What is the purpose of an airport regulator?
To make money? To manage the interests of our airports? Or the airlines? To control over-zealous ideas and practices? To make sure passengers fly safely?
I sometimes wonder.
Yesterday the Transport Secretary, Philip Hammond, announced that he was giving additional powers to the Civil Aviation Authority. (CAA) But this time the power is to look out for the passenger. Hammond said, “…the CAA’s primary duty will be to promote the interests of existing and future passengers.”

More on the Goldtrail Collapse

Jul 19th, 2010 | By

Over the weekend, there has been lots of coverage of Goldtrail, the plight of those abroad and the efforts by the CAA to get them home. Holidaymakers affected are quoted as saying things like they are angry, everything was fine when they checked the website, why wasn’t there some notice and so on. Because Goldtrail had appeared on BBC’s Watchdog programme last year, some holidaymakers have suggested the writing was on the wall for the company then. The same program said that ABTA had fined them. Barrhead Travel in Scotland said that they didn’t sell Goldtrail holidays unless someone came in to their travel agencies and deliberately asked for one, suggesting they were concerned about the company.
So how can the holidaymaker know the company they have bought a holiday from is safe?

The answer is that they can’t. But there are some ways that might help.

Summer and Bad News

Jul 17th, 2010 | By

With decent weather over much of our countries last weekend it looked as though things were set fare for a while. In the space of one week, we have had winds and heavy rain and then, to top it off, Goldtrail Holidays (which also used the name Sunmar) went bust yesterday evening leaving 16,000 abroad. Now it also seems that there may be a strike at all BAA airports (Heathrow, Stanstead, Southampton, Glasgow, Edinburgh and Aberdeen) during August.
CD-Traveller has frequently argued for wider consumer protection. In the wake of Globespan in 2009 and XL in 2008 (see CD-Traveller 14 Sept, 26 Nov, 17 Dec 2009), you might have hoped or expected that such high profile events might have stimulated some change. No, the EU prepared a document and sent it for consultation. The then government said it was an EU issue and we are no further forward. Yet we have had 11 cases of companies going bust this year.

FlyGlobespan Collapse Will Hit Scottish Holidaymakers

Dec 17th, 2009 | By

Regular readers can stop reading right now if they don’t want to hear me talk again about providing an adequate safety net for passengers outside the ATOL bonding scheme.

As you probably all know by now, those passengers who bought a package holiday under the Globespan name are probably protected under the ATOL system. Those of you who bought just a flight with a credit card (not a debit card)and paid more than £100 may be able to claim a refund from the credit card providers. The rest of you, I’m afraid, will probably be out of pocket. And for those of you who are covered then you still have the hassle and probable expense of rebooking with another carrier if there is availability. To check your position, see

The collapse of the Globespan group will hit Scotland particularly badly.

EU Consults on Travel Protection

Nov 26th, 2009 | By

Starting today, the EU will consult with the travel industry over the next 8 weeks before coming up with new proposals on giving greater protection to travellers.

When is a Duck not a Duck?

Nov 13th, 2009 | By

A spokesman from TUI (the owners of Thomson and First Choice) said this week that if a bird swims, quacks, waddles and looks like a duck then it must be a duck. The courts think otherwise. Most of you will never have heard of a company called Travel Republic but the result of a court action against it by the Civil Aviation Authority (CAA) might actually help travellers with better consumer protection for our flights and holidays.

Consumer protection for Airline Passengers

Sep 14th, 2009 | By

A couple of weeks ago another airline company went bust. Sky Europe only flew out of two UK airports so you can be forgiven for thinking it is of little consequence. But it follows in the wake of others including XL and Zoom which has a much bigger impact. After those collapses as well there were calls for a tightening up of customer protection and nothing happened. In fairness Ryanair and easyjet offered special fares to help passengers return home which neither of them needed to do.