Posts Tagged ‘ Collinson Latitude ’

Customers Come Second Place With Airlines.

Oct 28th, 2009 | By

That’s the conclusion from a company called Collinson Latitude. This company specialises in finding other ways for airlines to make money out of you other than just from ticket sales. It can be travel insurance or entry into airport lounges or a host of other things. The important thing is that they are successful in developing these services for travel companies.

So when they say that two thirds of airlines around the world have systems to increase revenue but that they still don’t focus on the customer you are inclined to believe them. If we take one airline, the one that says it is the favourite airline of Europe, Britain, Ireland and probably countless other places earns a lot of extra money from passengers. It would say that helps keep fares low. It would say that is what it has done for the passenger.