Posts Tagged ‘ Carolyn McCall ’

Airlines are retailers

Sep 9th, 2016 | By
image of an Easyjet plane

I was beginning to think that I had come to the wrong conference. It is because two airline chief executives described their companies as being retailers.



Ms McCall and customer satisfaction

Jun 18th, 2015 | By

“Customer satisfaction is very correlated to on-time performance,’’ says the CEO of easyJet, “so it’s a really instrumental thing to get right.”



Trains versus Planes

Apr 25th, 2011 | By

Some days ago I wrote that I couldn’t remember the last time we had such a good weather forecast for an Easter holiday. It has turned out that this has been the warmest Easter since 1949. So many of us have been out and about making the most of it. Car mostly but for longer journeys the train has been answer. The number of people heading out of Paddington on Thursday night to the west country or out of Kings Cross or Euston to the north gave witness to that but was this the best way to go?