Posts Tagged ‘ CAA ’

Holiday refund note deadlines moved

Jan 30th, 2021 | By

Holiday credit notes for those people who had their holidays cancelled because of the pandemic will have a longer shelf life.



It flies again

Jan 27th, 2021 | By

In the US there have been stories about people refusing to fly on the MAX and others querying what plane they are flying on. Will the same happen here?



Giving confidence

Oct 29th, 2020 | By
holidays may, just may, get cheaper if APD is removed from under 12's

The obvious thing for it to do would be to extend its protection on vouchers issued up until just after Easter



Charging companies interest

Oct 27th, 2020 | By

As part of ATOL bonding, why couldn’t there be a clause stating that money refunds and compensation must be paid within a set period



He’s not ‘batting for the industry’

Oct 18th, 2020 | By

If anything the role of any secretary of state is to go into bat for all electors and the population as a whole and how transport affects them.



CAA. Toothless in support of the consumer?

Aug 16th, 2020 | By
passenger flight delay compensation

The virus has altered much in our lives and improving the rights of passengers and travellers would be one good thing to come out of it.



Holiday vouchers are safer

Jul 19th, 2020 | By

The Department for Transport announced that the government would protect refund credit notes offered if packages are cancelled as a result of COVID-19.



Whose money is it?

May 7th, 2020 | By
cartoon of angry suitcase

The way travel companies function has to alter. And the regulator needs to be independent of the industry.



Watching our backs

Dec 21st, 2019 | By

The CAA is concerned that the airport might move the burden for paying for this cost by charging passengers



Nearly all home

Oct 7th, 2019 | By

Today almost the last of the Thomas Cook holidaymakers that were left in their resorts after the company’s collapse arrived home



The end of Thomas Cook?

Sep 23rd, 2019 | By

At 2am UK time today the end finally came. The board of Thomas Cook called in the liquidators. The oldest tour operating company in the world had ceased business.



Satisfied with your flights?

Aug 30th, 2019 | By
passenger flight delay compensation

Those people with more experience of flying – in this case people who have flown in the last ten years – are almost twice as likely to say that flying is getting better rather than worse.



Airline punctuality tables

Jul 16th, 2019 | By

That Vueling was unpunctual last year does not necessarily mean that it will be in a similar state this summer. It all depends on what strikes (if any) take place.



Airline no-show fees

Jul 3rd, 2019 | By

The CAA concluded that a policy of automatically cancelling a passenger’s return if they do not take the outbound flight is ‘disproportionate’.



No seats, use the floor

Jan 14th, 2019 | By

As the plane was almost full, some of the family sat in crew seats for take-off and landing but claim that they sat on the floor for some of the journey.



Can Durham Tees Valley Airport have a future?

Jan 8th, 2019 | By

Research from Consumerdata, a specialist travel consultancy, suggests that those people living in the Teeside area are 10% more likely to fly than some other areas in the north east.



Saturday snippets: 20th October 2018

Oct 20th, 2018 | By

Another airline collapsed this week – Cobalt Air, there seems to be a Brexit effect around and yet another investigation shows that some website reviews are faked



Is the CAA right?

Oct 14th, 2018 | By
Ryanair plane ascending

Judges ruled that the airline was not liable to pay out compensation under EU261 for flights cancelled due to strike action. The CAA says that UK passengers are entitled to pay-outs of at least €250. Is the court right or is the CAA?



Protection for school trips (and others)

Sep 12th, 2018 | By

The CAA advises both schools and parents to check that any school trips involving air travel, booked for the coming academic year, are fully protected by the ATOL scheme.



Disruptive airline passengers

Aug 17th, 2018 | By
Bottle shaped One Too Many campaign

Has there been an increase or is it better reporting? Or the fact that airlines are getting tougher on passengers?



Ryanair pilots strike today

Aug 10th, 2018 | By
Ryanair

What rights do passengers who might be affected have?



Air fare promotions

Aug 9th, 2018 | By

Some airlines have adopted the habit of listing the price of a ticket as being only that price when two people travel together. Is this being transparent?



Airport drop-off/pick-up charges

Jul 7th, 2018 | By

The RAC has just demonstrated that the airports are working harder than ever to relieve us of our cash. It says that more than half of the UK’s biggest airports have raised their fees for drivers parking to pick up or drop off passengers.



Playing fair with holidaymakers

May 25th, 2018 | By
cartoon of angry suitcase

News arriving at Just about Travel suggests that two of our very biggest tour operators are delaying payments to customers that are owed compensation due to delayed or cancelled flights.



The new package holiday laws

Apr 27th, 2018 | By

In July, new regulations come into being which will provide greater protection to many but not all holidaymakers.



Emirates must recompense passengers

Mar 16th, 2018 | By
image of an Emirates flight

The Supreme Court in the UK has refused the airline, Emirates, to appeal a lower court decision that decided it should recompense passengers who missed flight connections.



Tightening up on those who are slow compensation payers

Mar 14th, 2018 | By

Overall AirHelp says that passengers – not just Americans – are owed more than €5 billion by airlines, a staggering sum.



Have your say about airline seating

Feb 18th, 2018 | By

The Civil Aviation Authority wants to hear your views about charging for allocated airline seating. And you have until March 2nd to complete their online survey.