Posts Tagged ‘ CAA ’

Saturday snippets: 20th October 2018

Oct 20th, 2018 | By

Another airline collapsed this week – Cobalt Air, there seems to be a Brexit effect around and yet another investigation shows that some website reviews are faked



Is the CAA right?

Oct 14th, 2018 | By
Ryanair plane ascending

Judges ruled that the airline was not liable to pay out compensation under EU261 for flights cancelled due to strike action. The CAA says that UK passengers are entitled to pay-outs of at least €250. Is the court right or is the CAA?



Protection for school trips (and others)

Sep 12th, 2018 | By

The CAA advises both schools and parents to check that any school trips involving air travel, booked for the coming academic year, are fully protected by the ATOL scheme.



Disruptive airline passengers

Aug 17th, 2018 | By
Bottle shaped One Too Many campaign

Has there been an increase or is it better reporting? Or the fact that airlines are getting tougher on passengers?



Ryanair pilots strike today

Aug 10th, 2018 | By
Ryanair

What rights do passengers who might be affected have?



Air fare promotions

Aug 9th, 2018 | By

Some airlines have adopted the habit of listing the price of a ticket as being only that price when two people travel together. Is this being transparent?



Airport drop-off/pick-up charges

Jul 7th, 2018 | By

The RAC has just demonstrated that the airports are working harder than ever to relieve us of our cash. It says that more than half of the UK’s biggest airports have raised their fees for drivers parking to pick up or drop off passengers.



Playing fair with holidaymakers

May 25th, 2018 | By
cartoon of angry suitcase

News arriving at Just about Travel suggests that two of our very biggest tour operators are delaying payments to customers that are owed compensation due to delayed or cancelled flights.



The new package holiday laws

Apr 27th, 2018 | By

In July, new regulations come into being which will provide greater protection to many but not all holidaymakers.



Emirates must recompense passengers

Mar 16th, 2018 | By
image of an Emirates flight

The Supreme Court in the UK has refused the airline, Emirates, to appeal a lower court decision that decided it should recompense passengers who missed flight connections.



Tightening up on those who are slow compensation payers

Mar 14th, 2018 | By

Overall AirHelp says that passengers – not just Americans – are owed more than €5 billion by airlines, a staggering sum.



Have your say about airline seating

Feb 18th, 2018 | By

The Civil Aviation Authority wants to hear your views about charging for allocated airline seating. And you have until March 2nd to complete their online survey.



Flying to Europe after Brexit

Dec 31st, 2017 | By
the south rreminal at Gatwick

Did the EU issue this “clarification” because it felt that such discussions aren’t progressing and it was a spur to start the ball rolling?



Saturday snippets: 7th October 2017

Oct 7th, 2017 | By

If you had a fear of flying would a Navigator Buddy help to soothe you? Just one thought that Adrian has this week as the winner of the Family Friendly Museum award is announced.



The end of Monarch?

Oct 2nd, 2017 | By
Image of a Monarch plane

Update: 3/10/2017. Yesterday 12,000 people were returned to the UK on planes chartered by the CAA. A similar number are expected today. Most returning passengers say the systems for getting holidaymakers back home is working.



Ryanair persistantly misled passengers alleges CAA

Sep 28th, 2017 | By
Ryanair plane ascending

Mishandling the whole problem, as O’Leary sees it, seems to put question marks over Ryanair’s “Always Getting Better” programme. Is it for passengers or spin doctors?



How big should an airline seat be?

Aug 1st, 2017 | By

Should minimum seat sizes be mandatory and decided by medical staff rather than bean counters or aircraft designers?



Consumer protection for travellers

May 11th, 2017 | By

Here is a summary of what you can do before you consider buying and what to do if the service or product you buy is not what you consider you have bought.



Why not?

Apr 20th, 2017 | By

On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.



Denying air passengers their rights

Feb 23rd, 2017 | By
image of an Emirates flight

American Airlines, Etihad, Emirates, Singapore Airlines and Turkish Airlines have been told by the CAA to obey EU rules or face unlimited fines.



Shouldn’t customers be recompensed?

Dec 27th, 2016 | By
cartoon of angry suitcase

With the PPP debacle and the Libor scandal, there have been compensation schemes. Where is such a scheme for those who parked? At the very least they should get discounted parking in the future. At most they should have their parking fees refunded.



Ryanair and EU261

Dec 22nd, 2016 | By
Ryanair plane ascending

“In an effort to prevent customers being misled and ‘scammed’ in this manner, Ryanair has offered to pay Flight Delays the €25 admin fee it charges customers for every claim settled, on condition they do not deduct any fees from the compensation paid to customers.



Airports and intellectual disabilites

Dec 8th, 2016 | By
cartoon of passenger rushing to catch a flight

Making air travel more accessible for passengers with hidden disabilities is the name given to an advice document which the Civil Aviation Authority (CAA) has sent to all UK airports.



Are some airlines guilty of naked profiteering?

May 17th, 2016 | By
Ryanair plane ascending

For the action against Ryanair, CaseHub has just over 5,000 people signed up. It says it needs 75,000.



Are Opodo and eDreams transparent?

Dec 20th, 2015 | By

The CAA has announced an investigation into pricing policies at Opodo and eDreams claiming that the two companies (owned by same Spanish based holding company) “failed to address concerns” over price transparency.



Airport disability assistance

Nov 13th, 2015 | By

Last year the CAA used new powers to work with all 32 UK airports and 50 major airlines to improve the special assistance information available on their own websites.



Flight delay compensation

Mar 24th, 2015 | By

At the end of last week, Aer Lingus, Jet 2 and Wizz were accused by the Civil Aviation Authority (CAA) that they are breaching consumer law.



Gone tech? Compensation is available

Jun 13th, 2014 | By

Have you heard of Ronald Huzar? He is a person you may have cause to be grateful for. His persistance has meant that we have now have a farily tight legal ruling about when you can get compensation if your plane goes tech.