Posts Tagged ‘ British Airways ’

All in all, it isn’t a good time if you are in the travel industry. But it isn’t a good time for holidaymakers and travellers

Readers should respect the results as being indicative of Which? readers but treat it as being biased in reflecting the passenger flying public as a whole.

From tomorrow morning there will be a strike which will cover all means of transport to and within France.

Are travel companies not telling us of the innovations and customer satisfaction claims or are they being outperformed by other companies?

Much more interesting than the Engine study is that by Awario which aseesses customer satisfc ation in a non-traditional way.

If there was a customer service award for the most cocked-up bit of business then BA would surely walk away it!

Adrian takes a quick tour to see how countries are faring this year.

If individuals are placing confidence and trust in organisations then when the worst happens, they should receive a portion of any fines.

Just About Travel tells you what’s hot (and what’s not) in the travel world right now

A jumbo jet arruves at a hotel near Amsterdam, Ryanair starts a loyalty club and BA begins its centenary celebrations

Adrian thinks he has only seen the sun twice since Christmas so Grenada and Toulouse are more appealing than some of the news that is around at the moment

Wherever you are going – and particularly those using Gatwick – good luck!

Just About Travel tells you what’s hot (and what’s not) in the travel world right now

Destinations are pointing out what a good summer it has been for them. But a VAT increase in Ireland may deter UK tourists from visiting the Republic.

Just About Travel tells you what’s hot (and what’s not) in the travel world right now

Norwegian and Wow Air have been providing cheaper flights to the USA for a while. Now BA, American, Iberia and Finnair are set to join in.

Just About Travel tells you what’s hot and what’s not in the travel world

Ziplining in Ras Al Khaimah, passport price increases and learing that we are creatue of habit when travelling took Adrian’s attention this week.

The Venice Carnival and the Bayeux Tapestry are two of the news stories of the week that attracted Adrian’s attention.

Sarah tells the story of a 2.5 hour flight that lasted eleven hours. And all because Heathrow was full

More and more I am getting the feeling that some airlines would rather I took my business elsewhere.

A swathe of figures show that British visitor numbers to the Sychelles, Dominican Republic and Cyprus show that we are not cutting back yet. So campaigns by Italy, Ras al Khaimah and Chicago will be pleased that we might consider them for holidays as well.

A seal appeared on an Alaskan runway and the runway at Mykonos will be closed for repairs soon. As well as those stories Adrian ponders about who should receive fines when our personal data is hacked and congratulates Hastings Pier on winning the Stirling prize.

As destinations attract more people, can the infrastructure cope and a major discovery in the Great Barrier Reef off the Australian state of Queensland should encourage more tourists to the area.

Light shows, food festivals and a new US civil rights trail are some of the things catching Adrian’s attention this week.

Just About Travel tells you what’s hot and what’s not in the travel world

A glimpse into the life of a travel writer

I suspect that a problem of the size that occurred yesterday can never be adequately handled by training and customer service manuals. Passengers will never be totally satisfied when a problem of this magnitude occurs.