Posts Tagged ‘ ASQ ’

Improving airport customer service

Apr 13th, 2021 | By
Incheon airport, South Korea

That two British airports are making the effort to reach level 4 status demonstrates they still have customer service and satisfaction at the top of their thinking.



Best airports for hygiene

Mar 9th, 2021 | By
London City Airport

Hopefully when the awards are announced next year, things will be a bit more “normal.”



When will Europe improve?

Mar 6th, 2016 | By
Incheon airport, South Korea

European airports don’t come out that well in the latest ASQ awards apart from Heathrow and Dublin. Why not? Airport executives in Europe still have no answer despite years of Asian airport dominance.



Best Airport in the World

Feb 26th, 2010 | By

In a world where there are surveys about everything and where small numbers of people seem to provide incontrovertible evidence that something is happening, the results of the Airport Service Quality survey (ASQ) which is based on 275,000 surveys worldwide is always interesting. In 2009, 118 airports took part in this survey which involves carrying out a survey 4 times a year at different times of the day and which asks the same questions each time. People are interviewed; they aren’t sent a survey, rung up or e-mailed so it is possible to talk to travellers across all types of flights.
So who won in 2009?