Posts Tagged ‘ airport customer satisfaction ’

Best and worst UK airports

Jul 28th, 2016 | By
image of terminal building at Newcastle Airport

Newcastle was judged to be the overall winner achieving high levels of passenger satisfaction across all categories, followed closely by Edinburgh, then Liverpool, Cardiff and Glasgow respectively.



Smiley faces don’t indicate customer satisfaction

Sep 23rd, 2015 | By
Customer satisfaction machine

Installing a machine with smiley/unhappy faces at airports seems to be the latest fad. What a waste of money!



Incheon Airport: Best for Customer Service

Mar 31st, 2011 | By

Incheon Airport in South Korea is 10 years old. But for half of that time they have won awards for best service and customer satisfaction. They have won Skytrax awards, (an award voted by airport and airline users) ACI (the airports trade body) customer service awards for the last five years in a row and been featured in many publications as the airport that others aspire to.