Posts Tagged ‘ airline customer service policies ’

When IT fails…

May 28th, 2017 | By
tal fins of British Airways planes

I suspect that a problem of the size that occurred yesterday can never be adequately handled by training and customer service manuals. Passengers will never be totally satisfied when a problem of this magnitude occurs.



After United comes easyJet

Apr 18th, 2017 | By

A story about easyJet denying boarding to a couple on an overbooked plane a week ago was not noticed by the press until this week.



The customer service model at United Airlines

Apr 11th, 2017 | By
A United flight taxing on the runway

Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.