Posts Tagged ‘ airline customer service policies ’

I suspect that a problem of the size that occurred yesterday can never be adequately handled by training and customer service manuals. Passengers will never be totally satisfied when a problem of this magnitude occurs.

A story about easyJet denying boarding to a couple on an overbooked plane a week ago was not noticed by the press until this week.

Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.