Posts Tagged ‘ Air Transport Users Council ’

Consumer Rights for Air Passengers

Mar 12th, 2011 | By

For the past 40 years, it has been the Air Transport Users Council (AUC) that has been the body that has supposedly championed the rights of consumers. That has just been brought to an end. If you want to complain about an airline or an airport there is a new body to represent us.
Actually that’s not quite true. There are two new bodies but both still attached to the CAA, Civil Aviation Authority.

Lost Baggage

Jul 8th, 2010 | By

Stories appear in the media from time-to-time giving league tables of those airlines that lose the most luggage. At the time of the British Airways/Terminal 5 opening at Heathrow, thousands of bags were left lying around.
Now the Association of European Airlines (AEA) has decided that it will no longer publish the figures of lost baggage. Admittedly, this only gave the results of 30 different airlines who are members of AEA. There are worse airlines around the world so comparisons can only really be made in Europe. But why have they decided to axe these lists.
The reason? Because airline members say that it gave a bad image.

The Role of the Passenger

Mar 20th, 2010 | By

What is the role of the passenger in any industrial dispute?
To listen to argument after argument knowing that they can have little influence? To tolerate politicians with fairly well known attitudes who spoke them before the dispute and who will speak the same afterwards? To know that each side will say they regret the disruption that it will cause passengers but that there was no other way? To realise that they will be the ones inconvenienced but who can have no say or sway in the decision of either side?
Is short, then the passenger has to grin and bear it.
In any dispute there are 3 partners, the company, the employees and the customers. The company and the employees will discuss and negotiate. The only time the customers become involved is when decisions have been made.

Air Transport Users Council

Sep 28th, 2009 | By

see Civil Aviation Authority.
The AUC was wound up in March 2011.

Luton: A No-Frills Airport.

Apr 11th, 2009 | By

We’re used to the idea of no-frills or budget airlines. These are airlines who provide a cheap price for a basic service, a service which involves little more than getting you from A to B. For anything else you pay but at least you have the right to decide what you pay for. Money earned in this way is called ancillary revenue. Last week a report from Collinson Latitude estimated that no-frills airlines were earning $12 in ancillary revenue for every passenger they carried. So
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