Travel rumblings

Rail woes

Oct 19th, 2016 | By
Southern Rail

If the Transport Select Committee questions whether the Department for Transport is suitable to run a railway franchise, shouldn’t we ask whether a parliamentary committee is fit for purpose if it only criticises but offers no solutions?



Listening to customers

Oct 18th, 2016 | By
empty deckchair on a beach

Any travel business that fails to listen to its customers or delivers a sub-standard service is liable to be taken out rapidly by a new competitor. That was the message to the European Tour Operators Association (ETOA) last week.



Airport hassles

Oct 16th, 2016 | By
an airport queue at Gatwick

Last week, stuck in an airport as my plane was delayed, a fellow passenger whiled away the time coming up with some new and more pertinent lyrics for the old song, “Makin’ Whoopee.” Here is “Airport Hassles.”



Where is the euro used?

Oct 11th, 2016 | By
euro logo

A study commissioned by the airport parking operator, APH, queried people as to which countries used the euro and which did not.



Jan Morris is wrong

Oct 9th, 2016 | By
gondalas in venice

To celebrate her 90th birthday, Michael Palin interviewed Morris at her North Wales home about her life as a writer and journalist which was shown last night on BBC2.



Do cruise passengers benefit destinations?

Oct 4th, 2016 | By
venice at night

Where do cruise passengers spend their money? Does it benefit the destination, the port or just a group of tour guides and attractions on their tour itineraries?



Customer experience with low-cost airlines and hotels

Oct 2nd, 2016 | By
Travelodge logo

In the report releases this week both Travelodge and Premier Inn made the list of the top 100 companies. Only Jet 2 carried the banner for low-cost airlines. Why is there a difference in customer expectation between the two sectors in the travel industry?



Monarch: book or wait?

Oct 1st, 2016 | By
Image of a Monarch plane

I’m in two minds about Monarch. Should I book a flight or not?



Tourism for All – Promoting universal accessibility

Sep 29th, 2016 | By
poster from World Tourism Day

Under this headline, World Tourism Day came and went last Tuesday with barely a whimper let alone a bang.



If I look old, maybe I am

Sep 25th, 2016 | By

Whatever it is about me, two people in their early twenties asked if I wanted their seats.



Getting tougher with passengers

Sep 24th, 2016 | By
image of a Jet 2 plane

jet 2 said that the six were rude and aggressive to staff on a flight to Tenerife from Newcastle a week ago last Saturday.



Am I a parasite?

Sep 15th, 2016 | By
cartoon of bearded man

Sir Tim Clark of Emirates was quite vociferous at the Aviation Festival last week calling many intermediaries parasites. What does he mean?



The future of EU261

Sep 12th, 2016 | By
wheelie suitcase image

There is no reason why the government could not immediately state that they would introduce legislation so that EU261 remained part of our law.



Carry on flying…regardless

Sep 11th, 2016 | By

There was never a film in the Carry On series of films that looked at flying but a couple of Air Asia pilots may have remedied that!



Airlines are retailers

Sep 9th, 2016 | By
image of an Easyjet plane

I was beginning to think that I had come to the wrong conference. It is because two airline chief executives described their companies as being retailers.



Is Disney World one of the wonders of the world?

Sep 5th, 2016 | By
image of castle at Disney World

Almost every year along comes a survey that shows Britons are less than knowledgeable about major tourist attractions. Another has come along courtesy of holiday comparison website, icelolly.com. Only 6% of people were able to identify all seven modern wonders, with large proportions of Brits missing Christ the Redeemer in Rio, Brazil (60%) and Petra in Jordan. (67%.) When asked about how many wonders they think they had correctly identified, 15% of Brits thought they had spotted 10 out of the 21 wonders and only
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If we don’t have EU261

Aug 31st, 2016 | By
cartoon of angry suitcase

It is hoped that the British government would adopt a revised EU261 act but one a bit fairer to both sides otherwise we shall be back to the bad old days of relying on courts or alternative dispute resolution systems to resolve problems.



The worst football fans

Aug 29th, 2016 | By

The low-down on five football fans to avoid



Music to be searched by

Aug 28th, 2016 | By
London City Airport

My favourite airport has just become less appealing. London City has become the first UK airport to pipe music into its main security search area.



Travel in Thailand with free travel insurance?

Aug 22nd, 2016 | By

Today, the Bangkok Post is reporting that the Thai government is considering offering free travel insurance to visitors.



Favouring Gatwick

Aug 21st, 2016 | By
Gatwick

A poll has shown that 63% of London councillors are in favour of expanding Gatwick rather than Heathrow. There is no similar poll asking Surrey or West Sussex councillors what their attitudes would be.



Is the bacon butty in decline?

Aug 15th, 2016 | By

The news that the cheese and ham croque monsieur has overtaken the bacon butty in sales on easyJet flights is of some concern.



Welcome to the train beauty shop

Aug 14th, 2016 | By
image of cosmetics

Don’t they realise that the train is not a compartment of their beauty cabinet?



The Great Exhibition of the North

Aug 8th, 2016 | By
panoramic view of Newcastle

To other countries and regions of the UK I say where are your equivalent events?



Concern or reassurance?

Aug 7th, 2016 | By
Sandown beach

Travelzoo also says that 90% of people said they wouldn’t find a security prescence off-putting although I think that figure would drop if they came face-to-face with a patrolling, armed beach guard.



Sitting together on Ryanair

Jul 29th, 2016 | By
Ryanair

Today the news is that only one adult in the family party must pay €4 (yes, its priced in euros not pounds) and all family members would be seated together.



Congratulations Benjamin Kaube

Jul 29th, 2016 | By

According to the Evening Standard in London, the Imperial College PhD student became so annoyed with the complexity of getting refunds from rail companies that he has built his own app.



Overcrowding on holiday trains

Jul 28th, 2016 | By

The government this week announced the ten most overcrowded rail lines in the country.