Travel rumblings

Ryanair acts illegally; others airlines practice dirty tactics

Dec 13th, 2016 | By
Ryanair

Is it not time for the CAA to read the riot act to all airlines, remind them of their responsibilities and order them to pay legitimate claims in a speedier manner?



Catching Gatwick trains

Dec 13th, 2016 | By
Gatwick Exress train

Visitors, passengers and commuters feel that nothing is happening. It’s time they were shown that somebody was attempting to resolve this debacle.



Exploring Welsh nature

Dec 9th, 2016 | By
book cover of Wild Places book

Iolo Williams hopes your copy of his latest book will not be pristine in five years otherwise it won’t have served it’s purpose!



No Wifi? No problem

Dec 5th, 2016 | By

WiFi will soon be available on a whole host of long haul flights, much to Kaye’s dismay



Frustration in Tunis and Cairo

Nov 30th, 2016 | By
Cart driver in Tunisia waving

That the UK government hasn’t announced that Britons might start holidaying in Tunisia and Sharm El-Sheikh suggests it is dithering or there is something fundamental that is causing them concern.



Celebrities and travel programmes

Nov 29th, 2016 | By
Michael Palin

Sue Murphy, the Head of Factual Entertainment for ITV, has said that viewers seemed to be getting bored with celebrities fronting television programmes.



Why tourism awards matter?

Nov 27th, 2016 | By

You are seeing so many stories about awards at the moment beacuse they can be useful in making choices. There are more to come.



Rate my Ryanair flight

Nov 17th, 2016 | By
Ryanair

Readers will know that Ryanair has adopted a friendlier stance to customers than they seemed to do in years gone past. This is their “Always Getting Better” customer experience improvement programme Now the airline crows at the high level of satisfaction that passengers have with the airline. Look more closely however and it seems that Ryanair is putting the best spin that it possibly can on what it releases. This week it released  its ‘Rate My Flight’ statistics, which “show that 94% of surveyed customers
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Money isn’t necessarily the answer

Nov 15th, 2016 | By
US flag

The announcement by the USA that they expect a dip in tourism numbers this year is heartening and disheartening depending on who you are.



The Trump effect on tourism to the USA

Nov 10th, 2016 | By
Brand USA symbol

Some may now think that they will not travel there but eventually, many will change their minds. As, I hope, will those dozens of Americans who said they will move into my house for four years if Trump was elected. If they come, I will need to build an extension. Or three!



It’s a completely different world!

Nov 9th, 2016 | By
Antiguan beach

Under this category comes the development of a hotel in Antigua in the Caribbean although hotel doesn’t seem to be the right word to use. Calling it a leisure complex still seems to belittle what is to be called Paradise Found.



The Northern Ireland question

Nov 7th, 2016 | By
A United flight taxing on the runway

To say that there is a lot of anger in Northern Ireland over the decision to cancel the provinces’ only transatlantic flight is a bit of an understatement.



What is the point?

Nov 6th, 2016 | By
Customer satisfaction machine

As I pointed out many months ago this is customer service on the cheap and is just a sop to passengers to make them believe that the provider is really interested in what people think.



Chief Adventure Officer

Oct 27th, 2016 | By

That is the title that will be given to the lucky person who wins the National Rail job.



Rail woes

Oct 19th, 2016 | By
Southern Rail

If the Transport Select Committee questions whether the Department for Transport is suitable to run a railway franchise, shouldn’t we ask whether a parliamentary committee is fit for purpose if it only criticises but offers no solutions?



Listening to customers

Oct 18th, 2016 | By
empty deckchair on a beach

Any travel business that fails to listen to its customers or delivers a sub-standard service is liable to be taken out rapidly by a new competitor. That was the message to the European Tour Operators Association (ETOA) last week.



Airport hassles

Oct 16th, 2016 | By
an airport queue at Gatwick

Last week, stuck in an airport as my plane was delayed, a fellow passenger whiled away the time coming up with some new and more pertinent lyrics for the old song, “Makin’ Whoopee.” Here is “Airport Hassles.”



Where is the euro used?

Oct 11th, 2016 | By
euro logo

A study commissioned by the airport parking operator, APH, queried people as to which countries used the euro and which did not.



Jan Morris is wrong

Oct 9th, 2016 | By
gondalas in venice

To celebrate her 90th birthday, Michael Palin interviewed Morris at her North Wales home about her life as a writer and journalist which was shown last night on BBC2.



Do cruise passengers benefit destinations?

Oct 4th, 2016 | By
venice at night

Where do cruise passengers spend their money? Does it benefit the destination, the port or just a group of tour guides and attractions on their tour itineraries?



Customer experience with low-cost airlines and hotels

Oct 2nd, 2016 | By
Travelodge logo

In the report releases this week both Travelodge and Premier Inn made the list of the top 100 companies. Only Jet 2 carried the banner for low-cost airlines. Why is there a difference in customer expectation between the two sectors in the travel industry?



Monarch: book or wait?

Oct 1st, 2016 | By
Image of a Monarch plane

I’m in two minds about Monarch. Should I book a flight or not?



Tourism for All – Promoting universal accessibility

Sep 29th, 2016 | By
poster from World Tourism Day

Under this headline, World Tourism Day came and went last Tuesday with barely a whimper let alone a bang.



If I look old, maybe I am

Sep 25th, 2016 | By

Whatever it is about me, two people in their early twenties asked if I wanted their seats.



Getting tougher with passengers

Sep 24th, 2016 | By
image of a Jet 2 plane

jet 2 said that the six were rude and aggressive to staff on a flight to Tenerife from Newcastle a week ago last Saturday.



Am I a parasite?

Sep 15th, 2016 | By
cartoon of bearded man

Sir Tim Clark of Emirates was quite vociferous at the Aviation Festival last week calling many intermediaries parasites. What does he mean?



The future of EU261

Sep 12th, 2016 | By
wheelie suitcase image

There is no reason why the government could not immediately state that they would introduce legislation so that EU261 remained part of our law.



Carry on flying…regardless

Sep 11th, 2016 | By

There was never a film in the Carry On series of films that looked at flying but a couple of Air Asia pilots may have remedied that!