Travel rumblings
May 21st, 2017 |
By Kaye Holland
More and more people are moving from country to country for both personal and professional pursuits. JAT reports on the rise of the roamers
Posted in Travel rumblings |
Comments Off on Meet the roamers
Tags: Argentina, asado, BA, backpacker, Belfast, Buenos Aires, Colombia, digital nomad, Hawaii, home, Madrid, Medellin, Palermo, roamers, San Diego, South America, Tennessee, Wifi
May 18th, 2017 |
By The Editor
If Mr Taylor’s case is successful it mmight make the airlines think again and give us sufficient room for health reasons as well as comfort.
Posted in Travel rumblings |
Comments Off on Being “squashed” in airline seats
Tags: airline seat comfort, airline seats, American Airlines
May 16th, 2017 |
By The Editor
Update: 18 May 2017: At a meeting between the EU and USA officials it was decided NOT to introduce a ban on carrying PED’s as hand language. However other measures may be considered.
Posted in Travel rumblings |
Comments Off on Banning personal electric devices in hand baggage
Tags: airline security measures, Australia, Emirates, EU, laptops, personal electronic devices in hand baggage, USA
Apr 30th, 2017 |
By The Editor
Future Thinking says that families are the most frequent visitors with an average of 21 trips to visitor attractions or art performances planned this year. But maybe not to heritage sites unless they are to our national museums which are free!
Posted in Travel rumblings |
Comments Off on Are attractions too pricey for the family?
Tags: family attractions' prices
Apr 24th, 2017 |
By Patricia Cleveland-Peck
Patricia Cleveland-Peck investigates one of the necessary hazards of a travel writer and holidaymaker’s life.
Posted in Travel rumblings |
Comments Off on The shock of the loo
Tags: hotel toilets, public toilets
Apr 23rd, 2017 |
By The Editor
Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.
Posted in Travel rumblings |
Comments Off on Customer service wins
Tags: customer satisfaction., Customer Service, Oscar Munoz, United Airlines
Apr 21st, 2017 |
By The Editor
Are baths being designed by twenty somethings or fitness trainers who don’t have problems getting into and out of baths?
Posted in Travel rumblings |
Comments Off on Hotel baths
Tags: bath safety, bathrooms, hotel baths, Hotels
Apr 20th, 2017 |
By The Editor
On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.
Posted in Travel rumblings |
Comments Off on Why not?
Tags: air passenger compensation, CAA, EU261
Apr 14th, 2017 |
By The Editor
About $500,000 of the annual bonus of CEO of United Airlines, Oscar Munoz, is payable as a result of customer satisfaction. What’s the betting that this may not be paid out?
Posted in Travel rumblings |
Comments Off on The importance of customer service in travel
Apr 11th, 2017 |
By The Editor
Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.
Posted in Travel rumblings |
Comments Off on The customer service model at United Airlines
Tags: airline customer service policies, denied flight boardingUnited, United Airlines
Apr 10th, 2017 |
By The Editor
It would be helpful then if the government could explain why it has not lifted the “ban” on travel to Tunisia or, alternatively, why one hasn’t been imposed on Egypt.
Posted in Travel rumblings |
Comments Off on Double standards on travel
Tags: Egypt, Foreign & Commonwealth Office, Tobias Ellwood, Tunisia
Apr 10th, 2017 |
By The Editor
What is needed is a figure to show how much revenue having a museum brings to the local economy. In that way it would be easier to justify, increase spend on museums, galleries and other attractions.
Posted in Travel rumblings |
Comments Off on Visiting museums in the future
Tags: Museums Association, museums funding
Apr 6th, 2017 |
By The Editor
This week, Responsible Travel, based in Brighton which specialises in wildlife holidays has dropped visits to zoos as part of its tours. The reason? It says that zoos are “… relics of the past.”
Posted in Travel rumblings |
Comments Off on Would you visit a zoo?
Tags: Responsible travel, World Association of Zoos and Aquariums, zoos, zoos as conservation centres
Mar 28th, 2017 |
By The Editor
Three weeks ago, Travelzoo suggested that hotels could also be classified by how secure and safe they were.
Posted in Travel rumblings |
Comments Off on Classifying hotels by how secure they are
Tags: ABTA, consumer confidence in hotel security, hotel security, Travelzoo
Mar 26th, 2017 |
By The Editor
For nearly thirty years works from the National Portrait Gallery in London have been able to be seen at Bodelwyddan Castle, near Rhyl in North Wales. But no more.
Posted in Travel rumblings |
Comments Off on Bringing our heritage to a wider audience
Tags: Bodelwyddan Castle, Bodelwyddan Castle Trust, Denbighshire County Council., Heritage Lottery Fund, National Portrait Gallery, The Art Fund
Mar 16th, 2017 |
By The Editor
What is that we want from tourism? What do we want from the travel trade and politicians? Do we want more tourist information centres, more transparency about pricing, more public toilets and better grading of accommodation? Something else?
Posted in Travel rumblings |
Comments Off on Tourism week celebrations
Tags: English Tourism Week, Scottish tourism week, Welsh Tourism Week
Mar 12th, 2017 |
By Adrian Lawes
I must look in Hamley’s or ToysRUs to see if there is an age recommendation before I buy one for my grandchildren to play with next Christmas.
Posted in Travel rumblings |
Comments Off on Toys dressed up as customer satisfaction
Tags: Berlin Tegel, Customer satisfaction measurement, customer satisfaction toys, ITB
Mar 1st, 2017 |
By The Editor
there is a claim that holidaymakers believe that only about half of complaints come to the attention of anyone who can make a difference.
Posted in Travel rumblings |
Comments Off on Do holidaymakers’ complaints get listened to?
Tags: Customer Complaints, Qualtrics
Feb 28th, 2017 |
By The Editor
Why aren’t schools taking pupils to museums in the numbers they once were?
Posted in Travel rumblings |
Comments Off on Are museums and galleries losing their appeal to schools?
Tags: Department of Culture etc, education visits to museums, Sponsored Museums Performance Indicators 2015/16
Feb 27th, 2017 |
By Kaye Holland
Following the criticism of Airbnb on this site last week, Kaye Holland flocks to the online marketplace and hospitality service’s defence
Posted in Travel rumblings |
Comments Off on In defence of Airbnb
Tags: Airbnb, apartment, Harrow, Harrow on the Hill, Hostels, Hotels, local, onefinestay, San Francisco, Travel, travelling, Windmu
Feb 22nd, 2017 |
By The Editor
Local government and tourism organisation are trying to decide how to live and exploiy Airbnb without damaging the tradition tourist economy accommodation providers.
Posted in Travel rumblings |
Comments Off on Airbnb and the future of tourist accommodation
Tags: Airbnb, Barcelona, Caribbean Tourism Organisation, New York
Feb 17th, 2017 |
By The Editor
The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.
Posted in Travel rumblings |
Comments Off on Making a dream come true
Tags: Alta, Customer Service, dog sledding, Northern Lights, Norway
Feb 12th, 2017 |
By Kaye Holland
I’d love to see you, but you live too far away says Kaye Holland
Posted in Travel rumblings |
Comments Off on London life
Tags: Abu Dhabi, Arsenal, Beijing, Brixton, Buenos Aires, Dubai, Grand Cayman, Greenwich, Harrow, London, postcodes, Primark, Uber, Wembley
Feb 5th, 2017 |
By The Editor
In the Far East, airports still seem to be for passengers. In the UK, you feel that an airport is for retailing.
Posted in Travel rumblings |
Comments Off on Airports are shopping malls
Tags: airprots as retailers, Angus MacNeil MP, Chris Grayling, Glasgow Airport, Heathrow
Feb 3rd, 2017 |
By The Editor
It is asking a lot for the Supreme Court to uphold such a stringent view and make criminals out of hundreds of thousands of parents?
Posted in Travel rumblings |
Comments Off on Will you be criminalised?
Tags: Holidays in term-time, isle of Wight Council, Jon Platt
Jan 30th, 2017 |
By The Editor
Is customer service improving? You might not think so judging from the complaints that this watchdog received.
Posted in Travel rumblings |
Comments Off on What are the most common holiday complaints?
Tags: cleanliness, Customer Complaints, Customer Service, Flight Delays, HolidayTravelWatch
Jan 29th, 2017 |
By The Editor
I may be maligning Sadiq Khan but is this the time to consider hitting visitors to London? And if London were to be given these powers would not other tourist-attracting cities not want to follow?
Posted in Travel rumblings |
Comments Off on Sadiq Khan’s recycled idea
Tags: accommodation tax, Sadiq Khan, tourist levy
Jan 18th, 2017 |
By The Editor
There is just a fortnight left before the New Art Gallery in Walsall must submit its Arts Council request for funding for the next four years.
Posted in Travel rumblings |
Comments Off on Supporting galleries and museums
Tags: museum funding, New Art Gallery, Walsall