Travel rumblings

Is the “Mail on Sunday” scaremongering?

May 29th, 2017 | By

Rather the Mail on Sunday should have said that any country was a potential target and urge its readers to be vigilant and careful when the holiday wherever they go.



When IT fails…

May 28th, 2017 | By
tal fins of British Airways planes

I suspect that a problem of the size that occurred yesterday can never be adequately handled by training and customer service manuals. Passengers will never be totally satisfied when a problem of this magnitude occurs.



In support of Manchester

May 23rd, 2017 | By

Today, Cory Jobe – the Director of the Illinois Office of Tourism – sent out his weekly tourism newsletter. He began, not by noting something about Chicago or Illinois, but by reference to the cowardly attack on children, teenagers and their parents at the Manchester Arena yesterday evening.



Meet the roamers

May 21st, 2017 | By

More and more people are moving from country to country for both personal and professional pursuits. JAT reports on the rise of the roamers



Being “squashed” in airline seats

May 18th, 2017 | By

If Mr Taylor’s case is successful it mmight make the airlines think again and give us sufficient room for health reasons as well as comfort.



Banning personal electric devices in hand baggage

May 16th, 2017 | By

Update: 18 May 2017: At a meeting between the EU and USA officials it was decided NOT to introduce a ban on carrying PED’s as hand language. However other measures may be considered.



Are attractions too pricey for the family?

Apr 30th, 2017 | By
Windsor Castle

Future Thinking says that families are the most frequent visitors with an average of 21 trips to visitor attractions or art performances planned this year. But maybe not to heritage sites unless they are to our national museums which are free!



The shock of the loo

Apr 24th, 2017 | By

Patricia Cleveland-Peck investigates one of the necessary hazards of a travel writer and holidaymaker’s life.



Customer service wins

Apr 23rd, 2017 | By
A United flight taxing on the runway

Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.



Hotel baths

Apr 21st, 2017 | By

Are baths being designed by twenty somethings or fitness trainers who don’t have problems getting into and out of baths?



Why not?

Apr 20th, 2017 | By

On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.



The importance of customer service in travel

Apr 14th, 2017 | By

About $500,000 of the annual bonus of CEO of United Airlines, Oscar Munoz, is payable as a result of customer satisfaction. What’s the betting that this may not be paid out?



The customer service model at United Airlines

Apr 11th, 2017 | By
A United flight taxing on the runway

Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.



Double standards on travel

Apr 10th, 2017 | By

It would be helpful then if the government could explain why it has not lifted the “ban” on travel to Tunisia or, alternatively, why one hasn’t been imposed on Egypt.



Visiting museums in the future

Apr 10th, 2017 | By
interior of the National Museum

What is needed is a figure to show how much revenue having a museum brings to the local economy. In that way it would be easier to justify, increase spend on museums, galleries and other attractions.



Would you visit a zoo?

Apr 6th, 2017 | By

This week, Responsible Travel, based in Brighton which specialises in wildlife holidays has dropped visits to zoos as part of its tours. The reason? It says that zoos are “… relics of the past.”



Classifying hotels by how secure they are

Mar 28th, 2017 | By
-security scanners at Movenpick Hotel, Gammarth

Three weeks ago, Travelzoo suggested that hotels could also be classified by how secure and safe they were.



Bringing our heritage to a wider audience

Mar 26th, 2017 | By
Bodelwyddan Castle entrance

For nearly thirty years works from the National Portrait Gallery in London have been able to be seen at Bodelwyddan Castle, near Rhyl in North Wales. But no more.



Tourism week celebrations

Mar 16th, 2017 | By

What is that we want from tourism? What do we want from the travel trade and politicians? Do we want more tourist information centres, more transparency about pricing, more public toilets and better grading of accommodation? Something else?



Toys dressed up as customer satisfaction

Mar 12th, 2017 | By

I must look in Hamley’s or ToysRUs to see if there is an age recommendation before I buy one for my grandchildren to play with next Christmas.



Do holidaymakers’ complaints get listened to?

Mar 1st, 2017 | By
cartoon of an unhappy suitcase

there is a claim that holidaymakers believe that only about half of complaints come to the attention of anyone who can make a difference.



Are museums and galleries losing their appeal to schools?

Feb 28th, 2017 | By

Why aren’t schools taking pupils to museums in the numbers they once were?



In defence of Airbnb

Feb 27th, 2017 | By

Following the criticism of Airbnb on this site last week, Kaye Holland flocks to the online marketplace and hospitality service’s defence



Airbnb and the future of tourist accommodation

Feb 22nd, 2017 | By
hotel bathroom

Local government and tourism organisation are trying to decide how to live and exploiy Airbnb without damaging the tradition tourist economy accommodation providers.



Making a dream come true

Feb 17th, 2017 | By
northern lights

The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.



London life

Feb 12th, 2017 | By

I’d love to see you, but you live too far away says Kaye Holland



Airports are shopping malls

Feb 5th, 2017 | By
Heathrow - Terminal 5

In the Far East, airports still seem to be for passengers. In the UK, you feel that an airport is for retailing.



Will you be criminalised?

Feb 3rd, 2017 | By
Sandown beach

It is asking a lot for the Supreme Court to uphold such a stringent view and make criminals out of hundreds of thousands of parents?