Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.
Are baths being designed by twenty somethings or fitness trainers who don’t have problems getting into and out of baths?
On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.
About $500,000 of the annual bonus of CEO of United Airlines, Oscar Munoz, is payable as a result of customer satisfaction. What’s the betting that this may not be paid out?
Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.
It would be helpful then if the government could explain why it has not lifted the “ban” on travel to Tunisia or, alternatively, why one hasn’t been imposed on Egypt.
What is needed is a figure to show how much revenue having a museum brings to the local economy. In that way it would be easier to justify, increase spend on museums, galleries and other attractions.
This week, Responsible Travel, based in Brighton which specialises in wildlife holidays has dropped visits to zoos as part of its tours. The reason? It says that zoos are “… relics of the past.”
Three weeks ago, Travelzoo suggested that hotels could also be classified by how secure and safe they were.
For nearly thirty years works from the National Portrait Gallery in London have been able to be seen at Bodelwyddan Castle, near Rhyl in North Wales. But no more.
What is that we want from tourism? What do we want from the travel trade and politicians? Do we want more tourist information centres, more transparency about pricing, more public toilets and better grading of accommodation? Something else?
I must look in Hamley’s or ToysRUs to see if there is an age recommendation before I buy one for my grandchildren to play with next Christmas.
there is a claim that holidaymakers believe that only about half of complaints come to the attention of anyone who can make a difference.
Why aren’t schools taking pupils to museums in the numbers they once were?
Following the criticism of Airbnb on this site last week, Kaye Holland flocks to the online marketplace and hospitality service’s defence
Local government and tourism organisation are trying to decide how to live and exploiy Airbnb without damaging the tradition tourist economy accommodation providers.
The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.
I’d love to see you, but you live too far away says Kaye Holland
In the Far East, airports still seem to be for passengers. In the UK, you feel that an airport is for retailing.
It is asking a lot for the Supreme Court to uphold such a stringent view and make criminals out of hundreds of thousands of parents?
Is customer service improving? You might not think so judging from the complaints that this watchdog received.
I may be maligning Sadiq Khan but is this the time to consider hitting visitors to London? And if London were to be given these powers would not other tourist-attracting cities not want to follow?
There is just a fortnight left before the New Art Gallery in Walsall must submit its Arts Council request for funding for the next four years.
Stories like the one that I am about to tell you make a very welcome entry into my in-box because it renews your faith in the absurd.
British destinations should copy that ingenuity that Americans bring to the tourist industry.
The point of the story as far as I was concerned is that some hotels still don’t have their staff undertake the deep cleaning that most people would want.
To all our readers, a happy new year from all of us at Just about Travel.
Before she flew she rang the airline, Eurowings, and Manchester Airport and was told that taking her wooden knitting needles as hand luggage was fine. The bamboo knitting needles were used openly during the flight as the image here suggests.