Travel rumblings

Customer service wins

Apr 23rd, 2017 | By
A United flight taxing on the runway

Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.



Hotel baths

Apr 21st, 2017 | By

Are baths being designed by twenty somethings or fitness trainers who don’t have problems getting into and out of baths?



Why not?

Apr 20th, 2017 | By

On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.



The importance of customer service in travel

Apr 14th, 2017 | By

About $500,000 of the annual bonus of CEO of United Airlines, Oscar Munoz, is payable as a result of customer satisfaction. What’s the betting that this may not be paid out?



The customer service model at United Airlines

Apr 11th, 2017 | By
A United flight taxing on the runway

Never have I seen anybody dragged from a flight because no passenger would be allowed on a flight until volunteers have been selected or chosen.



Double standards on travel

Apr 10th, 2017 | By

It would be helpful then if the government could explain why it has not lifted the “ban” on travel to Tunisia or, alternatively, why one hasn’t been imposed on Egypt.



Visiting museums in the future

Apr 10th, 2017 | By
interior of the National Museum

What is needed is a figure to show how much revenue having a museum brings to the local economy. In that way it would be easier to justify, increase spend on museums, galleries and other attractions.



Would you visit a zoo?

Apr 6th, 2017 | By

This week, Responsible Travel, based in Brighton which specialises in wildlife holidays has dropped visits to zoos as part of its tours. The reason? It says that zoos are “… relics of the past.”



Classifying hotels by how secure they are

Mar 28th, 2017 | By
-security scanners at Movenpick Hotel, Gammarth

Three weeks ago, Travelzoo suggested that hotels could also be classified by how secure and safe they were.



Bringing our heritage to a wider audience

Mar 26th, 2017 | By
Bodelwyddan Castle entrance

For nearly thirty years works from the National Portrait Gallery in London have been able to be seen at Bodelwyddan Castle, near Rhyl in North Wales. But no more.



Tourism week celebrations

Mar 16th, 2017 | By

What is that we want from tourism? What do we want from the travel trade and politicians? Do we want more tourist information centres, more transparency about pricing, more public toilets and better grading of accommodation? Something else?



Toys dressed up as customer satisfaction

Mar 12th, 2017 | By

I must look in Hamley’s or ToysRUs to see if there is an age recommendation before I buy one for my grandchildren to play with next Christmas.



Do holidaymakers’ complaints get listened to?

Mar 1st, 2017 | By
cartoon of an unhappy suitcase

there is a claim that holidaymakers believe that only about half of complaints come to the attention of anyone who can make a difference.



Are museums and galleries losing their appeal to schools?

Feb 28th, 2017 | By

Why aren’t schools taking pupils to museums in the numbers they once were?



In defence of Airbnb

Feb 27th, 2017 | By

Following the criticism of Airbnb on this site last week, Kaye Holland flocks to the online marketplace and hospitality service’s defence



Airbnb and the future of tourist accommodation

Feb 22nd, 2017 | By
hotel bathroom

Local government and tourism organisation are trying to decide how to live and exploiy Airbnb without damaging the tradition tourist economy accommodation providers.



Making a dream come true

Feb 17th, 2017 | By
northern lights

The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.



London life

Feb 12th, 2017 | By

I’d love to see you, but you live too far away says Kaye Holland



Airports are shopping malls

Feb 5th, 2017 | By
Heathrow - Terminal 5

In the Far East, airports still seem to be for passengers. In the UK, you feel that an airport is for retailing.



Will you be criminalised?

Feb 3rd, 2017 | By
Sandown beach

It is asking a lot for the Supreme Court to uphold such a stringent view and make criminals out of hundreds of thousands of parents?



What are the most common holiday complaints?

Jan 30th, 2017 | By
flight delays lead the complaints list

Is customer service improving? You might not think so judging from the complaints that this watchdog received.



Sadiq Khan’s recycled idea

Jan 29th, 2017 | By
the front of Buckingham Palace

I may be maligning Sadiq Khan but is this the time to consider hitting visitors to London? And if London were to be given these powers would not other tourist-attracting cities not want to follow?



Supporting galleries and museums

Jan 18th, 2017 | By
exterior of New Art Gallery, Walsall

There is just a fortnight left before the New Art Gallery in Walsall must submit its Arts Council request for funding for the next four years.



easyJet and the bacon butty

Jan 17th, 2017 | By
easyjet

Stories like the one that I am about to tell you make a very welcome entry into my in-box because it renews your faith in the absurd.



Beverley Garland Day

Jan 15th, 2017 | By
LA decides to hold a Beverley Garland Day

British destinations should copy that ingenuity that Americans bring to the tourist industry.



Hotel cleanliness

Jan 10th, 2017 | By
hotel bathroom

The point of the story as far as I was concerned is that some hotels still don’t have their staff undertake the deep cleaning that most people would want.



Happy new year

Jan 1st, 2017 | By

To all our readers, a happy new year from all of us at Just about Travel.



Knit while you fly

Dec 28th, 2016 | By
using knitting needles during a flight

Before she flew she rang the airline, Eurowings, and Manchester Airport and was told that taking her wooden knitting needles as hand luggage was fine. The bamboo knitting needles were used openly during the flight as the image here suggests.