Holiday refund note deadlines moved

By | Category: Travel news

Earlier this week the CAA announced that refund credit notes for those people who had their holidays cancelled because of the pandemic would have a longer shelf life.

any refund notes issued will now have a longer validity

When travel locked down, travel companies issued credit or refund notes instead of cash. These notes then became covered by the bonding system allowing you to reclaim cash instead of rolling a holiday forward. It meant that the notes were as secure as possible.

But those that had been issued were due to expire at the end of this month. The action by the CAA means that they now are valid until the end of September 2021 provided that they were issued by March 31st 2021.

As it is likely that there will be no February half-term holidays and that Easter holidays are in doubt this is an important measure for the travel industry in not having to issue hard cash to cover these notes.

The same conditions that customers have been told when the credit notes were issued still apply

  • they must be issued for a cancelled ATOL protected booking,
  • -the booking must have been cancelled by the tour operator due to the coronavirus pandemic,
  • and the refund credit note must be able to be exchanged for cash at a later date.

Travellers affected should exchange their refund credit note for cash or use it to purchase an ATOL protected booking before this date.

A couple of days later and ABTA said that any credit notes issued up to 31 March 2021 by its members will be protected in the same way as the holidays they replace and therefore match the CAA cover.

It wouldn’t surprise is given the language governments are using about when we might be able to travel again that these dates are not amended again provide cover until the end of the year. Those affected should check during the last few days in march to see if the dates have altered

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