Airports winning for customer service

By | Category: Travel news

Yesterday, Just about Travel looked at how well British and Irish airports managed in the recently announced ACI (Airports Council International) Airport Service Quality Awards.

Punta Cana: the airport won a top award for customer service

Most airline passengers in the UK and Ireland would be domestic or European flyers so how did European airports fare in the awards?

In the category for airports which have less than two million passengers, Spanish airports did well with only Skopje in Macedonia breaking their clean sweep. Almeria, Girona on the Costa Brava, Melila and Zaragoza all won.

The next category was the two to five million category and, apart from London City and Southampton, Tallinn and Zagreb airports took the other awards.

Alicante, Bergen, Keflavik in Iceland, Sochi in Russia, Luqa in Malta and Porto collected awards joining Newcastle and Bristol airports in the five to fifteen million passengers’ category.

Athens, Helsinki and Prague were the winners in the next category which was airports with between fifteen and twenty-five million passengers.

Dublin was joined by Oslo-Gardemoen and Zurich in the next category whilst in the very largest airports – those with over forty million passengers a year, the two winners were Rome Fiumicino and Sheremetyevo in Moscow.

There are no awards for Schipol in Amsterdam, Charles de Gaulle in Paris nor Frankfurt in Germany, all airports which have many regional flights from UK and Irish airports.

But some of the most popular airports for holidaymakers such as Alicante, Malaga, Palma, those in the Canary Islands and Faro in the Algarve are not winners. Further afield, airports like Orlando International and Sanford in Florida failed to win but at least Punta Cana in the Dominican Republic which sees about 180,000 British tourists every year won in the category of airports with five to fifteen million passengers a year.

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