Making a dream come true

By | Category: Travel rumblings
northern lights

The northern lights. Eclipsed by customer service?

Recently a couple for friends had sailed up to Norway to view the northern lights and to do a bit of whale watching. In both their wishes, they were successful seeing not glimmers of the northern lights on a few evenings but also plenty of whales.

As you often do on cruises they booked a dog sled ride whilst the ship docked in Alta – said to be the northernmost city in the world. They had both decided that what they wanted to do was to take a dip in the seas above the Arctic Circle but the ship’s crew was circumspect given the temperature of the waters and the obvious health risks of such a temperature on the body. Thinking they had no chance they set off on the all-day sled ride.

At some point during the ride they discussed the dip in the sea and were overheard by the organisers of the sled ride. We can arrange a dip in the sea if you really want one, my friends were told. It turned out the organisers were members of an ice swimming club

After the ride had finished, the duo were collected by car and driven to a beach where they entered in the water in the company of one of the club members whilst another stood at the water’s edge in case of problems.

My friends stayed in the water for no longer than a minute deciding on a plunge rather than a swim. They said the water was so cold that another minute might have frozen them to the core!

After the swim they were driven back to the ship. The cost? Absolutely nothing. The organisers had just given the couple the wish they wanted out of an act of kindness refusing money even for the petrol in getting them to the beach.

My friends will remember that holiday for years to come. Not necessarily for the voyage or the whale watching or the dog sledding but because of the kindness and hospitality of just a few people who made a dream come true.

The organisers of the dog sledding not only provided exemplorary customer service but went above and beyond making that holiday one really to remember.

Would that I hear stories like this more often

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