TrainTrick becomes free

By | Category: Travel news
image of Ben and his train fare compensation app

Ben and his app

Two months ago, we ran a story about Ben Kaube, a student at Imperial College who had built an app to be able to obtain refunds from train companies.

Last week, The Guardian named it one of the top ten transport apps for smarter travel, the second time that TrainTrick has been covered by the newspaper in two months.

Just to remind you, TrainTrick.com, uses a mobile’s GPS data to work out the passenger’s journey details. You upload a photograph of the ticket, the app submits a refund request to the train company if a journey is delayed by 30 minutes or more. The money is refunded to the passenger via PayPal after a 10 per cent admin fee is deducted. Users are given the option to donate their refund to a JustGiving cause.

Now Ben tells me that since the news broke about the app, thousands of users have used the app. Consequently, Ben has decided that the app will be free and that the 10% admin fee has been abolished.

Why?

Shouldn’t he deserve some reward from his work?

Not necessarily. He says that he founded TrainTrick as a social enterprise to help commuters hold train companies to account for delays. Each claim puts pressure on train companies to improve services. Ultimately, the best way to get train companies to listen is to speak directly to their bottom line!

He has decided that the best way to advance his mission is to make our service entirely free. As of this week, TrainTrick is supported by the donations of commuters who have used his service.

Consequently, you can now claim without fuss and free of charge.  The hope is that this will also help make the railways better for everyone in the process.

The question now is what else has Ben and other app developers got up their sleeves to improve customer service and satisfaction?

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