How clean is your holiday accommodation?

By | Category: Travel rumblings
how do your cheack cleanliness before arival?

how do your cheack cleanliness before arival?

Come the time to book your accommodation for a holiday and you probably have a list of things that that you check including location, price, availability, facilities and perhaps what previous guests have to say about the place.

But how do you check for cleanliness? The answer is that you can’t because regardless of what people may write, your own concept of cleanliness could be very different from someone else’s. Yes, if you looked at an online review site and there were dozens or hundreds all saying it was dirty, that should be a good enough indication. But are the reviews accurate? The reviews could be old and out-of-date. The accommodation could have changed hands since they appeared or the existing owners may have had a thorough clean in the meantime.

I have written about dirty rooms before but I was reminded of the difficulties of understanding cleanliness by some research from P&G Professional and Trivago. The research claims that 78% of guests expect an ‘above average’ level of cleanliness according to Trivago’s quality test. But what is “above average?” Nowhere is it defined. Is it better than what I would expect to find in my own home? Is it based on an average of places at which I might have stayed? Who knows and that is my gripe. How do I understand this research if the results seem so vague? I am left wondering how useful this information is at all.

The research is supposed to determine how much impact cleanliness actually has on a guest’s willingness to positively review and recommend. Obviously cleanliness matters; nobody wants to stay in a filthy hotel, B&B or guesthouse so cleanliness must be part of an overall customer satisfaction rating. But how clean is clean? Unless you have something to compare it with, one person’s idea of cleanliness is different from another’s.

Take a pet owner for example. Having a few cats or dogs hairs around probably doesn’t influence them. To someone who has no pet – or worse – is allergic to pet hair, then a place with a few animal hairs would be considered as not clean or even dirty. Someone used to have a patterned carpet may not see specks but someone having a white one would.

The only sensible conclusion is that the research is f no use. Or won’t be until one of the two companies explains what is actually meant by its results.

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