easyJet’s admin charge

By | Category: Travel rumblings

easyjet_jpegAs readers are aware, airline passengers are entitled to compensation under EU law if you are delayed or your flight is cancelled. If you are an easyJet passenger then they have charged you £10 for proof of flight cancellations if your insurance company requires you to provide support.

Does any other airline charge? Is there an alternative to paying this charge?

In fairness to easyJet, it does say that the fee is often refunded when the insurance claim is successful so most passengers wouldn’t be at a loss. It says that the charge is an administration fee and said it was applied because each letter had to be individually checked.

Why should that be the case? An airline will know which flights have been cancelled. Does it really need to check that each passenger was on that flight? If a passenger shows a ticket to an insurance company that should be sufficient when it is known that a flight has been cancelled. yes, we know insurance companies face fraud on a daily basis from unscrupulous passengers but there must be an easier way to handle this.

This smacks of the old days when airlines introduced administration fees for anything they could think of like reclaiming air passenger duty taxes when a passenger was unable to fly and for booking by phone. Oddly enough, the administration charges seemed to equate to the amount that were being claimed back.

easyJet will have an administration cost in replying to this sort of claim so I can see their justification in making a charge. But it does them – and no other airline – any good in re-gaining a besmirched reputation that many of us had thought was disappearing.

Is there an alternative to paying this charge? The answer is no because if you use one of these knights on white chargers – claims companies – they will also charge and a lot more than £10 in nearly all cases. The answer is that insurance companies should group together and have a freely available list of cancelled and delayed flights that all can access.

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