Do we complain enough?

By | Category: Travel rumblings
empty deckchair

missing out on a holiday because you’re ill© Dan Sperrin

HolidayTravelWatch would have you believe that we don’t complain enough about issues that go wrong we are on holiday.

From research the company has done, it claims that, although short-term illness affect ted one in ten of holidaymakers travelling abroad, most do little about it yet 35% of those who took part in the survey said it took them two weeks to get over. But was this the result of something picked up whilst on holiday or something you collected before you went away? And how would you be able to tell the difference?

Other major irritations included having to deal with rude or unhelpful staff and poor quality food. Although almost a fifth (19%) of respondents experienced this kind of problem, more than eight in ten did not complain to their travel company or rep, while 77% did not claim on their travel insurance.

The report says that almost 70% of people who did raise issues while in resort, did not feel their complaint was taken seriously. A quarter of those who were ill were told this was due to a bug/virus going around, while two in ten were accused of having too much to drink and 22% were advised that a change to their diet must have been the cause.

The organisation says that when things go wrong holidaymakers don’t tend to complain because they don’t understand their rights. HolidayTravelWatch says consumer rights are enshrined in the Package Travel Regulations and advises people to make a complaint, in writing, at the time illness strikes, as this gives the hotel and/or travel company the opportunity to put things right. If no action is taken, and/or you are still feeling the effects of an illness after arriving home, follow up with a written complaint and make a claim on your travel insurance within 28 days of your return to the UK.

11% of those surveyed admitted they did not take out travel insurance. One of the reasons for this is that people travelling to Europe believe the European Health Insurance Card (EHIC) is all they need, but this does not provide full cover. Like Just about Travel, they also recommend that readers should make sure they have travel insurance.



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