Customer service from Ryanair

By | Category: Travel news

Ryanair flies awayThis morning a press release from Ryanair contained a classic phrase. In announcing changes to some of its charges and way of operating, it claimed that it had “unveiled a programme of enhancements to its industry leading customer service…”

I’ll wait awhile before continuing so that readers can emerge from rolling on the floor with laughter. It’s not that I don’t welcome the changes, I do. It’s just hard to believe that Ryanair did offer the “leading industry customer service.”

What are these changes? Some Just about Travel has mentioned before but here is the full list

1 The “Recaptcha” security code will be removed from the Ryanair.com website for individual bookings next week.

2. From 1 Nov, customers who book directly on the Ryanair.com website will be given a 24 hour period, to correct any minor errors such as spelling, names different to those on a passport etc. After those 24 hours , the fees start being charged by the airline.

3. From 1 Nov, before 8am and after 9pm, there will only one announcement, other safety ones, so people can doze. The cabin lights will also be dimmed during the same period to help you snooze.

4. From 1 Dec, Ryanair will allow passengers to bring a 2nd small carry-on bag no bigger than 35 x 20 x 20 cms which will allow a bottle of wine or equivalent to be carried.

5. From 1 Dec, Ryanair’s boarding card reissue fee will be cut from €70/£70 to €15/£15 for customers who have already checked in online. Customers who fail to check-in online will continue to pay a €70 airport check-in fee. (Note that if you can pay in euros you will be better off)

6. From 5 Jan, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate. (again, pay in euros if you can and you will pay less.)

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