Monarch’s customer service

By | Category: Travel news

thm_MonarchAircraft2Remember the Olympics? Remember the plaudits the world gave to our army of volunteers? Now Monarch Airlines has decided to roll-out Olympics-inspired customer service training. Prior to the Olympics, all the volunteers were trained using the World Host training programme. That same system will be used to train very single member of Monarch staff if they wish not just the ones that might meet passengers but engineers, directors and planners as well.

Everyone will have undergone the course by the time that the summer 2014 season starts.

About thirty months ago, Monarch became one of the first airlines to attempt to become as transparent in its pricing as possible. Now with this customer service policy will others follow? First, we’ll have to see how effective the training is and that won’t be for another nine months.

Over 100,000 staff across the UK have now been trained using WorldHost and its having a real impact on the national standard of customer service say People 1st Training the company which operates the programme. They say that it having a real impact on the national standard of customer service.

What do readers think?

Even Ryanair’s Michael O’Leary is talking of the importance of customer service.

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